Initially, it was very easy to sort out online the type of cover I needed and proceeded quickly to set up the direct debit, however, a Server Error message kept coming up so I ended up having to call the company and set up the policy on the phone anyway. However, the customer service agent I spoke to was brilliant, had access to all the details I had input already so the completion of the process was quite swift in the end. It’s good to know that if I ever need assistance in the future there are attentive and professional agents available - which is the main reason I have cancelled a policy with another company in favour of this one!