“This company is not to be trusted.
They left me with an uncontrollable leak coming from my boiler, at night.
Phoned Your Repair, who gave me the number of an engineer....who did not respond.
Was forced to phone an Emergency service at a cistern of £400.
Your Repair are refusing to reimburse me for this.
Shame on your company!”
“Worst company I've ever dealt with. Really unhelpful staff. Make sure you read the small print for everything, they will scam you. Broke our boiler during a service, blamed us refused to fix it. Engineer who came spent the entire time on the phone asking someone else how to service it.”
“Very poor service……3 Allocated engineers failed to contact me to book appointment for annual service. 4th one allocated offered one date only which I couldn’t do due to holiday but failed to get back to offer another. Only when the renewal came through and I complained did anything happen!
When the engineer finally turned up 1 hour past the allotted 3 hour window, he pointed out to me that the previous service, carried out by another your repair agent, had not been done correctly and the build up of ash below the heat exchanger couldn’t have built up in the 16 months since that service on 7th May 2024.
Avoid at all costs!”
“YourRepair were initially slow to respond. When a Service Agent arrived, he seemed to struggle with the boiler, then left without telling me. After a further delay of 24 hours, I still couldn't get straight answers, so paid a local company to come and fix the problem. When I later complained to YourRepair, the process was slow and unhelpful, including them telling me there is no higher / independent body to escalate a complaint to (there is - the Dispute Resolution Ombudsman). Disappointing from start to finish.”
“Wouldn't recommend this boiler insurance to anyone. They ignored repairs that should have been sorted at the time, and because of that, my boiler failed completely months later and was condemned. I'm a woman nearing 80, and I've now been left without heating or hot water for over two weeks. Absolutely disgraceful treatment – no urgency, no accountability, and no support when it’s needed most.”
“3 months of visits and guess work and problem still not solved. Flushing never been mentioned over that time until now. This is another guess but this time will cost me £500 to get done. Already paid for new taps, guessed by an engineer. Loads of time off to receive visits. Stressed beyond belief! Now threatened with debt collectors if I don’t continue my policy. UNBELIEVABLE!!”
“Very disappointed - DO NOT USE THEM!
Tried to amend my diect debit date, which they refused, and then if you try and cancel your policy, they deamnd the full years worth of payments.”
“I've need a boiler service since September 2024 apart from phone calls texts emails to sort it I've not had my boiler service done and will not be renewing this year”
“Reported fault with a burst water pipe, would not assign an engineer to fix because the property was empty at the time. So had to call out an emergency plumber at my expense. Reported a fault on my boiler (on a landlord policy) they assigned a third party company who said someone would attend the next day and phone before 10am to give a more precise time, checked with company who said would be there between 12-6pm, then later 3-7pm. Engineer turned up no warning at 22:40 and went away.”
“As per others - I'd give zero stars if I could.
Make sure to read all the fine print (every clause) before taking out a plan or you may find that your "repair" plan doesn't actually provide you with any cover at all and you will be contractually unable to leave the contract... unless you're willing to paying the full remaining balance for a further another instances of paying for no service! Disgraceful practices and incredibly unhelpful when trying to find a resolution - apparently aren't governed by any regulations or codes and the sales team are purely there to tie you in. Please take your time to take care of your own interests... YourRepair certainly don't care for them.
In my opinion, if you want to protect yourself against a boiler breakdown then I'd go and buy yourself a plan from a different provider who will actually repair your broken boiler...”
