“Please don’t be fooled by the reviews. They are great value and the website is also easy to use but the reason why you have purchased the policy, to get help when you need it that’s where it all goes wrong. I have been with them for a few years and unfortunately have had to call them out for 2 separate issues and on both occasions took the £60, and then after someone come around said sorry small print says no. First was the heat exchanger which is a key part of a boiler. They try and tell you no company cover this however after calling 3 of the top ones you get when you search……..they do. Then I have a partially blocked drain, the person they send around does not even bother to try and do anything. Sends a report saying toilet needs to come off, camera down (I assume to bump up the claim for them) and after 3 days of being left handing you guessed it……small print says no. Clearly spent 3 days trying to work out how not to cover. I did try and resolve this but they are not interested, said I would give a poor review and they basically said go on then. I must admit, the people I have spoken to have been okay, the last one though in my view very rude and close to threatening however they are only playing with the cards they are dealt. They have the rubbish job and telling us your not coveted while the senior execs sit back and count the cash. I did try to speak to someone senior but they actually don’t want to speak to their customers. So I have to wait until September as they won’t cancel the policy so that’s a waste of £18 per months as I won’t be running the £60 call out charge roulette again. Really hope this review stops people buying form them as at least the time writing this review was not wasted - not like the hours I have spent trying to get things resolved. If you leave a bad review they do call you and like I say, most of the team are friendly but they are bound by the small print - so please read that before you purchase but if you want some friendly advice - just don’t do it”
“I’ve been with this company for two years. After recently selling our property I contacted them to cancel my policy. I was told the policy had auto renewed 1 and a half months previously and would either have to transfer the policy to a new property or pay for the remaining year. I stated we were moving in with family so it wasn’t an option to transfer to a new address. The person I spoke with asked the manager if there is anything I would do. I was told I would need to continue paying for the remaining 10.5 months.”
“When things became overwhelming and I realized I couldn’t handle everything alone, I knew it was time to seek expert help. A trusted friend recommended xwaxt.com, and contacting them was one of the smartest decisions I’ve made. Their team was highly professional, responsive, and completely dedicated to resolving my situation. They worked efficiently, communicated clearly, and treated me with respect and care throughout the process. Thanks to them, a stressful situation was resolved smoothly, and I couldn’t be more satisfied with the results.”
“Good service and reasonable price but extremely poor customer service when required. Mis advised on contract renewal to company advantage. Poor and slow responses and then before any reply to my query advised debt( which didn’t exist) would be sent to 3rd party collection! Never had this before and shocked at this behaviour. Very poor customer service and follow up. Therefore couldn’t recommend.”
“I paid direct debits for two years and a call out fee of £120. I was let down by two plumbers. The third came and said the toilet was installed incorrectly nearly 20 years ago. So, he wouldn't fix. However he told me how to fix with CT1 sealant and adhesive. It took me about 10 minutes. So, in short I wasted a load of money. You must read the terms and conditions because you may not be covered. And they have auto renew so be warned and get your home insurance to cover you for emergencies.”
“This company is not to be trusted.
They left me with an uncontrollable leak coming from my boiler, at night.
Phoned Your Repair, who gave me the number of an engineer....who did not respond.
Was forced to phone an Emergency service at a cistern of £400.
Your Repair are refusing to reimburse me for this.
Shame on your company!”
“Worst company I've ever dealt with. Really unhelpful staff. Make sure you read the small print for everything, they will scam you. Broke our boiler during a service, blamed us refused to fix it. Engineer who came spent the entire time on the phone asking someone else how to service it.”
“Very poor service……3 Allocated engineers failed to contact me to book appointment for annual service. 4th one allocated offered one date only which I couldn’t do due to holiday but failed to get back to offer another. Only when the renewal came through and I complained did anything happen!
When the engineer finally turned up 1 hour past the allotted 3 hour window, he pointed out to me that the previous service, carried out by another your repair agent, had not been done correctly and the build up of ash below the heat exchanger couldn’t have built up in the 16 months since that service on 7th May 2024.
Avoid at all costs!”
“YourRepair were initially slow to respond. When a Service Agent arrived, he seemed to struggle with the boiler, then left without telling me. After a further delay of 24 hours, I still couldn't get straight answers, so paid a local company to come and fix the problem. When I later complained to YourRepair, the process was slow and unhelpful, including them telling me there is no higher / independent body to escalate a complaint to (there is - the Dispute Resolution Ombudsman). Disappointing from start to finish.”
“Wouldn't recommend this boiler insurance to anyone. They ignored repairs that should have been sorted at the time, and because of that, my boiler failed completely months later and was condemned. I'm a woman nearing 80, and I've now been left without heating or hot water for over two weeks. Absolutely disgraceful treatment – no urgency, no accountability, and no support when it’s needed most.”
“3 months of visits and guess work and problem still not solved. Flushing never been mentioned over that time until now. This is another guess but this time will cost me £500 to get done. Already paid for new taps, guessed by an engineer. Loads of time off to receive visits. Stressed beyond belief! Now threatened with debt collectors if I don’t continue my policy. UNBELIEVABLE!!”
