YourRepair were initially slow to respond. When a Service Agent arrived, he seemed to struggle with the boiler, then left without telling me. After a further delay of 24 hours, I still couldn't get straight answers, so paid a local company to come and fix the problem. When I later complained to YourRepair, the process was slow and unhelpful, including them telling me there is no higher / independent body to escalate a complaint to (there is - the Dispute Resolution Ombudsman). Disappointing from start to finish.
4 days ago
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