My boiler stopped working on a Sunday no hot water or heating and I logged a call. First thing Monday they contacted me and booked me in for Tuesday morning. The Engineer gave me a 2 hour time slot via text message and arrived within the slot. The Engineer replaced 2 parts which he must of had on the van instead of the same old story (we have to order the parts) and my boiler was fixed I had hot water and heating by the afternoon. The staff on the phone were lovely and in my opinion great service from start to finish and I am glad I signed up for 3 years with no price increase, good job YourRepair.