Does not send details of responsible, engineers, first one we had to phone to book a service informed us that they do not cover our area!!!!!! Response from Your repair to send details of another company, email's and called but have not had a response back from them. Your repairs only phoned us when I cancelled the direct debit. Breached their contract with us then stated they were going to charge us more for a service they are not providing. Also never known a company that expects the customer to do all the chasing in trying to get an appointment for an engineer to service my vulnerable mum.