I have just cancelled my renewal fot the same reason. Cover waa for my elderly parents in their 80s. Bolier packed im no hot water or heating and although an engineer was allocated, as your reapir pay a flat rate for their work engineers are reluctant to take on jobs for them if they have enough work from elsewhere. Although the engineer allocated informed yiur repair he could not come out till Monday afternoon, the your repair representative told him thats fine, and just turn up whem he can...regardless of yhe fact i had informed them the of the situation leaving an elderly couple in October with no hotwater or heating. Pay your engineering a fair rate for working weekends and jibs woukd get done in the timescake you advertise.