All companies make mistakes and it is how the mistake is dealt with that ultimately makes a company customer focussed or not. I had a poor experience with the manager at yourepair. I found her unhelpful bordering on rude and I posted a negative review. Within 5 minutes I recieved a call discussed the situation and was given an apology and action was immediately taken to sort my problem. And as icing on the cake my call out fee for an abortive repair was readily refunded. I feel that this company has acknowledge its error, apologised and put matters right. I am now extremely happy with the service and intend to give them a try in the future. I hope that this situation has been an opportunity to learn and that staff will be given extra training to just a bit more flexible and understanding when things occur that are a bit outside the norm.