Katie is outstanding. What a lovely personality and warm welcome. Explained the whole cover thoroughly and with confidence. She explained what was and wasn't covered and the differences between my old cover with Homeserve and YourRepair, far more professional and much happier than the people at Homeserve. As i wanted the cover payments to come out of the bank on 1st of the Month she suggested that it would be better to have a call back on 18 Feb ensuring earlier monthly payments to coincide with all my other payments. Today the 18th Katie was off but the call was managed very professionally by another lady of equal knowledge and support. Nice one team YourRepair.