Carlos - was amazing from the get go even though my situation never once did I feel judged. Really good advice and thoroughly reassuring of my situation. Arranged a call with a senior the same day. Nisha - I had a scheduled call with Nisha at a specific time which came through on the time as agreed. Nisha was extremely thorough going through all the options for myself in the situation I am currently in. I did not feel rushed. Very reassuring throughout and informative throughout ensuring I was only agreeing to something I understood, I could afford and was suitable for me. Mimi - again went through all the options again ensuring I fully understood and was agreeing to the correct debt plan for myself. Explaining it in detail but also explaining it so it is understandable. Any questions I had was answered to a professional manor. All documents were sent to me and given time to read and understand. Never once felt pressured into agreeing to anything. Extremely helpful. Highly recommend all I have spoken to today and I believe this will change my life moving forward. Thanks again all.