Following a 37 minute call, I agreed to a new phone that seemed to be good value. James and Marco initially stated that they were from O2 but only at the end of the call they said that they were from They offered to read the T&C's or send to my email address and of which I chose to do as then I could read at a later date. I ended up with a phone that I did not want at £37 per month that I could have purchased from a reputable company for £21 per month. After putting down the phone, I realised I had made a mistake and immediately called to cancel. I was then told that there was no cooling off period and I was tried to a 36 month contract. Eventually I had to pay £300 "admin" fee to exit the contract as the transaction was business to business (although the phone was for personal use). Jason and Marco were pushy in their sales approach and when I wanted to cancel stated that the T&C's were all listed within the email I had received earlier. I feel that are an unethical company that uses pushy sales techniques to tie people to long expensive contracts. There are many similar reviews online and I wish I had checked prior. Avoid if at all possible as the time, cost and stress to rectify has been exhausting.
8 months ago
Read Reviews has a 3.24 average rating from 50 reviews

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Alice, Customer Support

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