yourmobile.com Reviews

Name: yourmobile.com
Address: yourmobile.comGrosvenor House Central Park, Telford
Rating: 2.41

2.4 Rating 88 Reviews

35 %

of reviewers recommend yourmobile.com

Company Reviews

Questions

Metrics

2.4

Based on 88 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

03452226000

Email:

help@yourmobile.com

Location:

yourmobile.comGrosvenor House Central Park
Telford
TF2 9TW

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yourmobile.com 1 star review on 26th September 2024

Anonymous

yourmobile.com 1 star review on 21st May 2024

Anonymous

yourmobile.com 4 star review on 17th November 2023

Alma

Anonymous

Anonymous // 01/01/2019

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“completely fraudulent company claiming to be affiliated with EE. I was targeted over the phone by a lady claiming to be from EE, saying that as a business owner they could upgrade my contract to a business plan. I discovered later after receiving an email that they were from a completely seperate company called Your Mobile. I immediately requested to terminate then contract within the same day at which point they sent me an invoice for £120 as a 'termination fee' and threatened me to pay it with five days otherwise I will incure an additional fee. I can't believe they are allowed to operate, they need to be reported to Government trading standards. STAY WELL AWAY.”

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Posted 2 weeks ago

“I’ve had to edit my original review due to being misled by this company. I was not told it is a 36 month contract so I informed I would like to cancel within the 14 days and was told there is no cooling off period due to it being a business contract and there is a £100 ‘cancellation fee’ (conveniently left out of there t’s & c’s) to pay. Oh, and despite being told the network switch would happen instantly it took nearly two days leaving me without service. Serious regrets ever getting involved with this predatory company. Avoid.”

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Posted 2 months ago

“Need to be reported to Ofcom and Trading standards. Refuse to provide even the most basic information about the company until pressured to do so.”

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Posted 2 months ago

“Every one need to report this to Ofcom as this is a fraudulent company. Avoid Avoid Avoid!!! 2 charges of £100, and £1300 for cancelling of a sim only contract.”

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Posted 2 months ago

“I was pestered with 3-4 calls daily over a period of two weeks until I caved. My bills are three times what they were now. I’ve had an ongoing complaint with the company and make no movement. Hey haven’t paid my cancellation fee for leaving O2 and they have a complex complaint procedure which takes weeks to get a response. If it’s not too late, don’t do it, don’t go with YourMobile!”

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Posted 3 months ago

“Avoid this company When you in , you can’t get out”

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Posted 3 months ago

“Worst company ever”

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Posted 3 months ago

“These people are criminals. They called me up when I was coming to the end of my o2 contract saying they are from 02 and they are the business affiliates to them. They convinced me into this contract for 3 years (I actuallly don’t know how) I called up about 15 minutes later to cancel it and they said they couldn’t? Crininals!!! Please everyone stay away!!! I am now being charged a ridiculous amount just to terminate my contract even though I only have a few months left. I don’t know how these people sleep at night”

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Posted 3 months ago

“STAY CLEAR AWFUL COMPANY”

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Posted 4 months ago

“Switched provider to their “business” side of my provider told them I needed an upgrade they said I could take out in 6 months At 6 months when my service and internet barely works I asked for upgrade they said 18 months! Now at 18 months guess what… I’m not entitled to an upgrade because my tariff (£80) is too high So I pay too much for an upgrade? So I’m stuck with an old phone they didn’t provide and a 3 year contract costing around £1000 a year for 3 years! I’ve asked for all recordings with them telling me the date my upgrade is due and they only have a recording of me accepting their terms apparently PLEASE ATAY AWAY”

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Posted 5 months ago

“BE VERY CAREFUL!!!!!!!!!! Some company names should NOT be allowed!!!!!! when they phone you and say that they are from "Your mobile Company" and then say "that they want to talk to you about Your EE account" (Who is selling them my Number and Who my provider is ?) There must be some sort of legislation that stops them from using this sales pitch!”

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Posted 6 months ago

“Can not wait to cancel on wends , trapped me in to another 2years on my other phone, without my permission, trying to get away from them , so why would I agree to another 2year contract, they were charging for a3rd SIM card that I did not even own 2years of trying to sort that out , they even stole my children's holiday money at 1 stage we could not go due to lack of funds , all over a 3rd SIM card that did not even get activated”

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Posted 7 months ago

“STOP STOP DO NOT DEAL please stay clear of this company they tell lies to a band playing over charge any time they can. i spent half hour on the phone to be told i have extra charge on my bill of 20.83 on top of 36.00 a joke then told to get out of the contract id have to pay so please stay clear im going to report this company for sure”

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Posted 8 months ago

“Scammed me out of leaving EE. Claimed to be EE’s business side. After being locked into a contract without even receiving a SIM card and no working phone, I decided to speak to EE. EE said they are in no way affiliated with the company and that I will not receive the same coverage. Your mobile now refuse to let me leave and conveniently don’t have the part of the phone call misleading me to prove my claim! Stay away!!!! Have seen many reviews like my own now also 🤦🏻‍♂️”

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Posted 9 months ago

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Posted 9 months ago

“Called to offer ‘a cheaper deal’ said I didn’t want to switch and put the phone down … says it all really”

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Posted 10 months ago

“Found my number on Google as a business and calling me regarding me “EE” account - I am not with EE .. asked them several times to remove my number from their cold calling list and calls continued …”

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Posted 10 months ago

“Joke of a company. Cold calling to sell something they are unable to provide. AVOID AT ALL COSTS.”

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Posted 10 months ago

“change mobile number”

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Posted 1 year ago

“For the past 14 days, I have been experiencing critical issues with my service, rendering me unable to make outgoing calls. Whenever I attempt to place a call, it gets redirected to the credit control department of my.plan within two seconds. Despite numerous calls to the credit control, each interaction ended with assurances that there are no outstanding dues on my account, and perplexity as to why my calls are being rerouted. Upon reaching out to the support department and creating a ticket, the only advice I received was to restart my phone or re-insert the SIM card, neither of which resolved the issue. It seems there's a lack of capacity to address this technical problem, leaving me cut off from essential communication for two weeks now. Never before have I encountered such a significant inconvenience with any other service provider. The latest updates I received were mere notifications of the issue being escalated, but with no tangible results or timeline for resolution. While the sales team was proficient in their role, ensuring a smooth and convincing process, the post-agreement experience has been deeply disappointing. The necessity to liaise with multiple parties, and the company's apparent dependency on third-party responses, significantly diminish the user experience and trust in the service reliability. This situation calls for urgent attention and a swift, comprehensive resolution.”

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Posted 1 year ago

yourmobile.com is rated 2.4 based on 88 reviews