Please do not trust this company. I received a call on Tuesday 11 January from Luke who stated he was from O2 business and was looking to see if he could improve on my current tariff. He was very polite and reassuring and explained that they could buy be out of my current phone contract. While their airtime plan was more expensive than my current airtime plan, it worked out cheaper than my airtime and device plan combined. When I raised concerns that this tariff would be too expensive are the time my device plan would have been paid off, I was reassured that I could have a tariff review. Luke read out the necessary T&Cs but explained there were two other documents that he could send for me to read at a later date which I agreed to. It was only when I read these documents that I understood I’d made a terrible mistake and was locked into a 36-month contract with no cooling off period. How no cooling off period is legal when I had not yet received all the documents is beyond me. In the week since, I have repeatedly asked how to cancel this contract with no resolution. I can see that others have had similar experiences and been able to cancel the contract for a relatively small fee all things considered which makes me wonder why I am not. Attempts have been made to make me a happy customer but I am anything but. My mental health has taken a serious nosedive and I am at the end of my tether. I cannot sleep and am having panic attacks. They don’t care about happy customers - only about tricking people into expensive contracts.