Anonymous
I received a call from this company person whom I was talking to named himself Luke, the way of introducing themselves as “yourmobile.com” I understand they calling from my own provider. They know everything about your provider application and divert you to do what they want to get Suddenly he was taking my personal address details and he has ask me my door number I stopped in a second and voiced to him if you calling from O2 why to keep asking my details you should have that into your system! He did not answer me they are not calling from O2 or they are not O2 on the conversation. After the finished conversation, my O2 called me and what was the reason I’m cancelling my account with O2 my provider was asking I woke up, the late evening I was checking my mails and saw yourmobile.com from my inbox mail, opened it then recognised this absolutely not O2 next day before then 24 hours called them back wanted to cancel that account if they have saved on contract. the answer from them, unfortunately, cannot cancel the business account because of Ofcom regulation I had bad very deep stressed of them what they’ve done. His answer to me going to talk with his manager if anything they can stop the conversation next day called again and repeated the conversation for cancellation answer, unfortunately, cant cancel stopped the conversation. The next day called them again finally their answer can cancel my account with them but if I am going to pay £250 +vat which in total £300 I agreed to pay transferred to another person and the lady has got my card details then took payment. I definitely do not recommend 1- Cancellation, unfortunately, can’t be done because of Ofcom regulation this was yourmobile.com reason? I received a call from this company person whom I was talking to named himself Luke, the way of introducing themselves as “yourmobile.com” I understand they calling from my own provider. They know everything about your provider application and divert you to do what they want to get Suddenly he was taking my personal address details and he has ask me my door number I stopped in a second and voiced to him if you calling from O2 why to keep asking my details you should have that into your system! He did not tell me again not calling from O2 or they are not O2 on the conversation. After the finished conversation, my O2 called me and what was the reason I’m cancelling my account with O2 my provider was asking I woke up, the late evening I was checking my mails and saw yourmobile.com from my inbox mail, opened it then recognised this absolutely not O2 next day before then 24 hours called them back wanted to cancel that account if they have saved on contract. the answer from them, unfortunately, cannot cancel the business account because of Ofcom regulation I had bad very deep stressed of them what they’ve done. His answer to me going to talk with his manager if anything they can stop the conversation the next day called again and repeated the conversation for cancellation answer, unfortunately, cant cancel stopped the conversation. The next day called them again finally their answer can cancel an account with them but if I am going to pay £250 +vat which in total £300 I agreed to pay transferred to another person and the lady has got my card details then took payment. I definitely do not recommend 1- Cancellation, unfortunately, can’t be done because of Ofcom regulation this was yourmobile.com reason? 2- I’ve asked Luke while asking my address details if your calling from O2 why you should have all details why asking again but he didn’t say anything to make me clearly understand they are not O2 or not calling from O2? 3- I called before than 24 hours for cancellation (I think this is my right anything I can cancel before than 24 hours for an unused device or the service) 4- How come you cancelled after charging me £300? 2- I’ve asked Luke (while he was asking my address details) if you calling from O2 you should have all details why asking again but he didn’t say anything, to make me clearly understand they are not O2 or not calling from O2? 3- I called before than 24 hours for cancellation (I think this is my right anything I can cancel before than 24 hours for an unused device or the service) 4- How come you cancelled after charging me £300?
3 months ago
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yourmobile.com has a 3.24 average rating from 50 reviews

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