Although I was happy with the purchase process and range of products, I have a major issue with the delivery company used. We did not receive any notification from them that the goods were being delivered and when we got home there was a box of curtain rings and finials for one set of poles but no poles. When I looked on the online tracking page it appears that the delivery driver had just scribbled a name to make out that I had signed for the package even though I had not as it had been left by the front door. I assumed that there would be a second delivery for the poles but then I received a phone call from a curtain shop in the village centre saying that the poles had just been left at their front door and not even signed for. Luckily my mobile number was on the delivery label otherwise they would not have been able to contact me and I would have not been aware the poles had been left.