HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a set of 4 roman blinds made using the handmade service - the quality of workmanship on the blinds was second to none. The fabric had both a horizontal and vertical pattern repeat and Your Stylish Home staff phoned me to discuss which part of the pattern to use as the centre of the blinds and also where to set the top of each blind so all 4 blinds started on the same part of the pattern repeat. The blinds look superb.”

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Posted 3 years ago

Good afternoon, Thank you so much for taking the time to leave us this 5 star review and including your beautiful photos. Your room looks absolutely fabulous! We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team and the ladies that made your roman blinds for you. We look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 3 years ago

“Waiting 3 months for a refund. Impossible to contact. Do not order with this company”

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Posted 2 years ago

“Great curtains very generous fabric so I can lengthen if I need to if I move. Very professionally sewn.”

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Posted 2 years ago

“Great - thank you!”

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Posted 2 years ago

“Do not use this company if you need to contact them !!! Day three of constantly engaged telephone number. Day three of 'Live Chat not available' Day three of three automated emails confirming receipt of my emails - but not reply. Very disappointed as I have used them in the past and it didn't feel like 'an abandoned ship!'”

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Posted 2 years ago

“paid and received a sample wallpaper - no problem - now there seems to be a problem with their system - several days now - emailed and have even tried calling and the number does not work Very frustrating as this is for a Client”

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Posted 2 years ago

“Hi Placed my order on 21st June for two neo curtain poles, I am still awaiting delivery or any kind of response. I appreciate the difficulties that the transport company going bust may have caused, however I am still awaiting a reply to my numerous emails on how to resolve this situation. I am beginning to wonder whether you are still in business yourselves as”

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Posted 2 years ago

“Impossible to reach via phone, live chat or email. Lines don't work,emails are never responded to. For weeks.”

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Posted 2 years ago

“No answer on emails, I am owed over £100 as an agreed refund, no contact phones dead emails unanswered AVOID!!!”

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Posted 2 years ago

“Do not shop here! - you will not get your goods! For starters, Your Stylish Home is a dormant company trading as Fresh Ideas Coventry. They are still taking orders but not performing any deliveries. They are no longer answering emails and have taken their phone lines and the online chat offline for both their sites. There are multiple people awaiting orders and refunds. - check Facebook.”

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Posted 2 years ago

“I ordered curtain fabric from them over a week ago and cannot contact them by phone on either of their business numbers. Have tried emailing but only get an automated response. Have checked with company and still registered as open …to date. Website says they are experiencing problems with phone line but this has gone on for days now. Something seems dreadfully wrong!”

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Posted 2 years ago

“Perfect service”

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Posted 2 years ago

“We have placed an order with you in early June. We were told there would be several weeks wait, but we have no update. Worryingly your phone lines are dead. Emails are automated. We need to know if we can get our order or our money back, but it's impossible to contact you. I'm assuming you have gone into liquidation and we will never see our money again.”

Helpful Report

Posted 2 years ago

“I have sent them 2 emails regarding my order, tried calling a number of times but the call will cut off. I have had 0 emails of correspondence for my order which I made a week and a half ago??? I bought from this company as I thought it would be a good experience given the previous reviews.”

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Posted 2 years ago

“Very good. Prompt service. Seamless experience online.”

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Posted 2 years ago

Hello, Thank you so much for taking the time to leave us this 5 star review. We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team. We look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 2 years ago

“Help was just a phone call away.”

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Posted 2 years ago

“The person who dealt with my order initially was particularly pleasant and helpful. Follow up calls were equally easy and I look forward to receiving my new blinds.”

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Posted 2 years ago

“My experience was excellent. Lots of choice and quick delivery. Only gripe was my discount code ran out of date. Bit miffed with that. But my purchase is great.”

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Posted 2 years ago

Good afternoon, Thank you so much for taking the time to leave us this 5 star review. We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team. We look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 2 years ago

“Box badly damaged on arrival, thankfully wallpaper was all there & not damaged.”

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Posted 2 years ago

“I ordered poles thinking standard dark colour turned out to be much lighter than my window frames had to return and cost me a fortune to return not worth the awful experience”

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Posted 2 years ago

“Excellent service from start to finish”

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Posted 2 years ago

Hello, Thank you very much for leaving us this 5 Star review. We very much look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 2 years ago

HSY is rated 4.8 based on 4,310 reviews