HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting 3 months for a refund. Impossible to contact. Do not order with this company”

Helpful Report

Posted 7 months ago

“Do not use this company if you need to contact them !!! Day three of constantly engaged telephone number. Day three of 'Live Chat not available' Day three of three automated emails confirming receipt of my emails - but not reply. Very disappointed as I have used them in the past and it didn't feel like 'an abandoned ship!'”

Helpful Report

Posted 9 months ago

“paid and received a sample wallpaper - no problem - now there seems to be a problem with their system - several days now - emailed and have even tried calling and the number does not work Very frustrating as this is for a Client”

Helpful Report

Posted 9 months ago

“Hi Placed my order on 21st June for two neo curtain poles, I am still awaiting delivery or any kind of response. I appreciate the difficulties that the transport company going bust may have caused, however I am still awaiting a reply to my numerous emails on how to resolve this situation. I am beginning to wonder whether you are still in business yourselves as”

Helpful Report

Posted 9 months ago

“Impossible to reach via phone, live chat or email. Lines don't work,emails are never responded to. For weeks.”

Helpful Report

Posted 9 months ago

“No answer on emails, I am owed over £100 as an agreed refund, no contact phones dead emails unanswered AVOID!!!”

Helpful Report

Posted 9 months ago

“Do not shop here! - you will not get your goods! For starters, Your Stylish Home is a dormant company trading as Fresh Ideas Coventry. They are still taking orders but not performing any deliveries. They are no longer answering emails and have taken their phone lines and the online chat offline for both their sites. There are multiple people awaiting orders and refunds. - check Facebook.”

Helpful Report

Posted 9 months ago

“I ordered curtain fabric from them over a week ago and cannot contact them by phone on either of their business numbers. Have tried emailing but only get an automated response. Have checked with company and still registered as open …to date. Website says they are experiencing problems with phone line but this has gone on for days now. Something seems dreadfully wrong!”

Helpful Report

Posted 9 months ago

“We have placed an order with you in early June. We were told there would be several weeks wait, but we have no update. Worryingly your phone lines are dead. Emails are automated. We need to know if we can get our order or our money back, but it's impossible to contact you. I'm assuming you have gone into liquidation and we will never see our money again.”

Helpful Report

Posted 9 months ago

“I have sent them 2 emails regarding my order, tried calling a number of times but the call will cut off. I have had 0 emails of correspondence for my order which I made a week and a half ago??? I bought from this company as I thought it would be a good experience given the previous reviews.”

Helpful Report

Posted 9 months ago

“Subscribed to redeem the 10% offer so I could order a fabric cost around £265 but your offer does not work!”

Helpful Report

Posted 10 months ago

Good morning, Thank you for taking the time to leave us a review. We are an independent family-owned UK business that really cares about our customers and we appreciate your comment. However, just to confirm the 10% discount that you subscribed to does work. As it says on the voucher you have received "Can't be used with other codes or products already discounted 10%+" and the fabric you were looking to buy was already discounted by over 10%. We look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 10 months ago

“Wallpaper hasn’t been delivered”

Helpful Report

Posted 11 months ago

“Awful actually, paid £9.95 for 24-48 hour delivery………5 days ago! No delivery tracking info sent & so far no order!”

Helpful Report

Posted 11 months ago

Good afternoon, Thank you for taking the time to leave us your review regarding delivery. Just to confirm, our email to you: Your order was received on Monday and the courier tracking shows that is was delivered and signed for on Wednesday. We are an independent family-owned UK business that really cares about our customers and we appreciate your feedback. Please respond to our email to confirm if you have received your order and we can look into it further for you, if for some reason you haven't. Kind Regards, Your Stylish Home.

Posted 11 months ago

“Absolutely no communication from the company except for them asking me to rate the company.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for taking the time to leave let us know. Just to confirm that we did send you a confirmation email when the order was placed, we also sent tracking details to you so you would know when to expect your order. Unfortunately as you returned the order to the brand and not to us, we were unaware that you were waiting for a refund, which as you know has now been sorted for you. We are an independent family-owned UK business that really cares about our customers and we appreciate your kind words, which I will pass on to our customer services team. We look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 1 year ago

“Do not order from this website!! I ordered rolls of off the shelf cole and sons wallpaper. I used an online calculator to work out the quantity which over estimated and I was left with one unopened roll. Customer services said I could not return this (which they still stock and sell) as it is a ‘made to measure product’. This is a ridiculous policy as it is clearly not made to measure. Totally unreasonable, will never shop here again.”

Helpful Report

Posted 1 year ago

Good morning, I'm sorry that you feel this way, however, just to confirm, as you are already aware, when you placed the order yourself online for this brand, you would have had to agree that this order cannot be cancelled or returned. The notice explaining this is very clear and can't be missed as acceptance has to be confirmed in order to place an order for this brand. As discussed, because you accepted these terms you also accepted that this order cannot be cancelled or returned. Our online calculator will give an estimate and also explains that: 'This calculator can only provide an estimate. Please consult your decorator for a personalised quote based on your room. We cannot guarantee the accuracy as we use general approximations for windows & door sizes as well as cutting/trimming'. We are an independent family-owned UK business that really cares about our customers and for that reason we always make all our policies very clear on our website and we are easily contactable Monday to Friday by email or by calling our customer services team to give advice or take the orders over the phone for customers when they need us. Kind regards, Your Stylish Home

Posted 1 year ago

“Unfortunately, after paying almost 3.500 £ for a LE JOFA fabric designed by Kelly Wearstler we receive 14 meters of the fabric with a fault. See picture. We tried to make them understand we need to have a replacement for the order and they didn't care and said this can happen. Now we are in contact with LE JOFA company directly in the USA to help us. It is very unfair customer service. Take care because their prices are the lowest but you can have surprises like mine.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave us this review. I have looked into the reference number that you have supplied and can see that the order you were referring to is for 3m of fabric. However, on a search for other orders you may have placed I have managed to find the order for 14m. As discussed, all fabric is always ordered directly from the brand to ensure our customers receive the newest stock and therefore the latest batch codes and as you are aware, your order was ordered from the brand and delivered from them directly to you. The brand confirmed that the fabric was not faulty and unfortunately and more importantly as you informed us that all the fabric had already been cut and your upholsterer had already made it up for you into the various panels that you needed and sent us the finished photos of. There is nothing we can do in those circumstances. We are an independent family-owned UK business that really cares about our customers and I’m sorry this may not be what you were hoping to hear however, we’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. Kind Regards, Your Stylish Home

Posted 1 year ago

“Item not received”

Helpful Report

Posted 1 year ago

Good morning, Thank you for taking the time to leave us this review. Unfortunately some orders made in the days before Christmas were delayed partly due to couriers dealing with massive work loads and partly due to Christmas holidays when businesses were closed. I can see that you order was shipped with the courier on 21st December and delivered on the first working day after the Christmas holiday. We are an independent family-owned UK business that really cares about our customers and we appreciate your feedback. We look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 1 year ago

“I have only record the telescopic pole and not the other items which are 3 VELUX blinds”

Helpful Report

Posted 1 year ago

“I ordered these blind kits specifically because your website stated the chain pull was white, not chrome like most others seem to be. I am very disappointed to find out that they are actually chrome, but I am unable to return as they are cut to size. I am very much hoping you will supply 2 white chains to replace the chrome ones, as this is what is stated in the product description.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for leaving us a review. As discussed these blind kits were delivered to you directly from the brand and as you rightly have mentioned the chains should have been white. We immediately replaced these for you and I know that you are now happy with your purchase. We look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 1 year ago

“Ordered roller blind & brackets. Originally told order for blind would be 14 wks but then received an email and dispatch note saying it would be delivered last Fri. As I was going to be out, I asked for delivery to local po. When I came home the envelope containing the brackets was posted through my letterbox but no info on the blind. Went to local po but they didn’t have the blind, they spent a long time trying to contact various people to find out where it was. Got a callback from parcelforce on Monday to say they only had 1 package (the brackets) but no blind. Had to contact your stylish home to be told, despite the fact my dispatch confirmed both items had been dispatched, my blind would not be delivered fir 14 wks. An email with instructions to ignore the dispatch note would have helped and saved my concern over a weekend and po employees wasting their time!!!!”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for your comments. Just to confirm, as you have mentioned, when you placed the order yourself online these particular blinds are flagged to advise customers that due to a global shortage of semi-conductors, VELUX solar & electric blinds are currently subject to industry-wide delays, currently 14-week delay. These are made to measure items, whereas the bracket isn't, which is why the bracket was sent first. Both items on your order are delivered to you directly from Velux with their selected couriers. I'm so sorry for any confusion caused by the emails you have received from the Velux couriers and we will of course contact them to make them aware of the confusion caused. We’d love to have you back as a customer in the future and hope this experience won’t taint your view of us when taking all the above into consideration. Kind Regards, Your Stylish Home.

Posted 1 year ago

HSY is rated 4.8 based on 4,310 reviews