HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I am waiting for a returns email, please can you send me an email confirming I can return my purchase. Many thanks”

Helpful Report

Posted 6 years ago

Hello Sam, Thank you for taking the time to leave a review, we are sorry to hear that you have not received a reply to our email, we have investigated this matter as we do to any lack of communication seriously. We have completed this investigation and unfortunately we have not been able to locate any email communications from yourself regarding a return request. We have requested that one of our sales support team contact you regarding the return so that we can assist in this completion for you, if you do wish to contact us, please email us on sales@fashioninteriors.co.uk or by telephone on 02476 011 299 and one of our sales support team will be more than happy to assist you. Once again thank you for bringing this to our attention so that we can ensure a better returns process for customers in the future.

Posted 6 years ago

“Didn't recieve ordered fabric, when I wanted cancel order I was told order can't be cancelled as is dispatched and cut to order although fabric wasn't send another three days. Unprofessional service, I won't use it ever again.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking the time to leave us a review, however, I’m very disappointed to see that you felt we deserved a 1 star review. I have looked in to this for you and can see that your order was shipped within the published lead time and at the time you placed your order online you would have had to click to accept the T&C’s which explain: ‘Made to measure product Fabric is cut to the measurements you provide and your order cannot be cancelled once we've cut it. Please ensure you've entered the correct length you require’. I’m very sorry to read that you won’t be using us again but should you change your mind, then please call our customer services team on 02476 011299 and they will be happy to help you. Kind regards, Fashion Interiors

Posted 6 years ago

“I ordered a gliss autoglide on the 2nd June which was quoted three to four days delivery it didn't arrive till the 9th June. Customer service not very helpful to hurry it along”

Helpful Report

Posted 6 years ago

Good afternoon Thank you for taking the time to leave us a review. I have had a look into this for you and can see that this order was dispatched to you on the 8th (which was the 4th working days after you placed your order), this in turn meant that you received your order 1 day later than expected (9th). Please accept our apologies for any inconvenience caused to you by this unfortunate delay. I can also see from the notes that behind the scenes, our customer services representative worked hard liaising with the supplier to get this order to you earlier. As frustrating as this is, due to the fact that this was a made to measure order for you and not an off the shelf item, we have to allow the time for it to be made for you. Once again, thank you for leaving us a review and thank you for your order. Kind Regards, Fashion Interiors.

Posted 6 years ago

HSY is rated 4.8 based on 4,310 reviews