HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rail delivered with missing all ceiling brackets and fixings. Guy came to fix it charged me day rate as he travelled a distance.but unable to complete the job. Neil was supposed to call back immediatelyto see if brackets were in transit but he never called !!! Atrocious service !”

Helpful Report

Posted 5 years ago

Hello Joanna Bateman, Thank you for taking the time to leave a review regarding your recent purchase. We are very sorry to hear that your full delivery was not made on time and that you did not receive a call back. We can see however upon completion of our investigation that a task for customer service was setup to call you back once we had received the update regarding your order. We had awaited for this feedback but during that time you had made contact back to our customer support team before we could contact you back. Fashion Interiors is once again sorry that your delivery was not made completely on the day but we have been made aware that this has now been rectified. Should you have any further enquiries please do not hesitate to contact us. Kind regards, Fashion Interiors.

Posted 5 years ago

“Took a long time to reply to emails. Delivery way too expensive and item never arrived.”

Helpful Report

Posted 5 years ago

Good afternoon, We are very sorry to see that you have not received your goods or replies to your email. We have started an investigation on this today and we will look to respond in due course with an update. Once again we are very sorry for the inconvenience that you have suffered. Kind regards, Fashion Interiors.

Posted 5 years ago

“My purchase still hasn’t arrived!! Please advise.”

Helpful Report

Posted 5 years ago

Hello Sally Clarke, Thank you for taking the time to leave a review, we have reviewed the delivery of your order and we can see that this has been delivered on the 13/11/18. We would ask that you call us on 02476 011 299 so that we can discuss this in further detail with you, as we would like to resolve any potential problems. We do hope to hear from you soon, and we will attempt to contact you to discuss this further. Kind regards, Fashion interiors.

Posted 5 years ago

“Purhased 3 rolls of wallpaper at a cost of over £200. The last roll to be applied had different size of pattern so returned and a replacement roll was sent. This one had the same problem. As we could not get a match for the 2 rolls that were already on the wall I requested a refund for the entire order... which customer service manager agreed to. Weeks later still no refund received, then got told they would only be refunding one roll of paper as we didn’t return the first 2. I said they could come and peel the first 2 off the wall because that’s the only way they could be returned. So now have a half finished wall and no funds to replace the paper and to re-pay decorators. Have been told they are unwilling to assist me any further and are no longer replying to emails. Worst customer service treatment I have ever received.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review regarding the service that you have received and the products that you have received. Naturally we are very sorry to hear of the inconvenience that you have suffered with the wallpaper having a varying pattern print. We are aware from time to time this does happen. We do try our utmost best to get the necessary replacement rolls were sent and to rectify this issue. We do appreciate that these situations do get frustrating and do require care and attention for them to be handled properly. Upon reviewing your order we can see that at no point had we ever agreed a full refund for your order along with remaining in contact with you, also the last communication from you since talking to you on the same day that you had emailed earlier that day. We are sorry that you feel that you have been mistreated and we will have a look into how we can improve dealing with our customers and how we can improve our customer service so that these situations find a more amicable conclusion. Kind regards, Fashion Interiors.

Posted 5 years ago

“Limited to most modern styles. I was looking for country kitchen styles but no kitchen anything. Disappointing.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review, I am very sorry to hear that you did not find what you were looking for, we would love to get some further information regarding this, as we do try and make all design options visible on our website so that our customers can locate them earlier. Understandbaly we cannot get every design style onto that list but we do offer a wide variety of wallpapers from Traditional to Modern wallpaper, we do encourage any customer to contact us before purchasing so that we can look to help them in anyway. If you could please send on any further information as to what style of wallpaper you were looking for and what search terms you had used to sales@fashioninteriors.co.uk, as we are always look to improve our website. Kind regards, Fashion Interiors.

Posted 5 years ago

“Rubish company. Paid for next day delivery and they sent item on the day it was supposed to arrive. Unreliable never again.”

Helpful Report

Posted 5 years ago

Hello M Rahman, Thank you for taking the time to leave your review, we are very sorry to see that your order arrived a day later than intended. It is one thing that we never want to have happen to our customer that when they pay for the next day service that it does not arrive. We have launched an investigation with UPS to see why this was not delivered on the Thursday as it should have. In the meantime we have refunded the next working day delivery charge back to your account. We do ask should any issues arise that you contact us 024760 011 299 or by email on sales@fashioninteriors.co.uk, where our customer support team will always look to resolve any problems. Kind regards, Fashion Interiors.

Posted 5 years ago

Thank you for taking the time to leave your review, we are very sorry to see that your order arrived a day later than intended. It is one thing that we never want to have happen to our customer that when they pay for the next day service that it does not arrive. We have launched an investigation with UPS to see why this was not delivered on the Thursday as it should have. In the meantime we have refunded the next working day delivery charge back to your account. We do ask should any issues arise that you contact us 024760 011 299 or by email on sales@fashioninteriors.co.uk, where our customer support team will always look to resolve any problems. Kind regards, Fashion Interiors.

Posted 5 years ago

“Cancelled my order still not been refunded, that was 2 weeks ago”

Helpful Report

Posted 5 years ago

Hello Tracy Shaffrey, Thank you for taking the time to leave a review, we are very sorry to see that you have not received your refund, we do look to ensure that our refunds our completed before the two week mark and aim to refund within 3 days of the order being requested to be refunded. We have requested an internal investigation into this as this should have not happened and we do once again offer our sincerest apologies for delay in this being refunded. We will ensure that you are contacted once the refund has been completed. Should you have any concerns or need any further assistance please do call us on 02476 011 299 where our customer support team will help you, please accept our sincerest apologies for the inconvenience caused by this. Kind regards, Fashion Interiors.

Posted 5 years ago

“The website image was completely different to the product. The colours were totally different. Customer services were deeply unhelpful: the person I spoke with spoke to me with real contempt in his voice.”

Helpful Report

Posted 5 years ago

Hello Kathryn Adams, Thank you for taking the time to leave a review, I am sorry to hear hat that you feel that you have been in someway mislead or treated with contempt. We have reviewed the emails and phone calls that you have made, to our company, from review of the telephone call we have not detected any contempt in the agents voice, as they had asked if it was a case of incorrect fabric after your report as to which they had advised that they will require a photograph so that they could confirm this with Prestigious. Upon reviewing the email that you have sent over we agree with Prestigious with the colour being correct unfortunately the sample order you had placed did not have this particular fabric in the request and this may have caused the confusion. Once again thank you for taking the time for to leave a review. Kind regards, Fashion Interiors.

Posted 5 years ago

“Product ok, dispatch leaves a lot to be desired. I ordered 12 days ago and 2 emails & 2 calls to customer service later I’m waiting for urgent delivery - tomorrow. DEEPLY UNIMPRESSED by lack of communication. Will not buy from them again.”

Helpful Report

Posted 5 years ago

Hello Linda Flintoft, Thank you for taking the time to leave a review, we are very sorry to hear the trouble that you have experienced with your order, we have started a review into your order. Once we have completed this review we will come back with a full update. Once again please accept our apologies for the inconvenience that has been caused by this. Kind regards, Fashion Interiors.

Posted 5 years ago

Good afternoon Linda Flintoft, Thank you for your patience whilst we investigated where this despatch failed. We are very sorry that you encountered such delays with your delivery. We originally posted the rings via the delivery method you chose (Royal Mail). This despatch went directly from our supplier to you which is a procedure we had in place until around 10 days ago and we were unaware that you had not received them until 27th June when you spoke to one of our team to highlight this problem. We agreed to resend the rings but what we hadn’t factored in was a change in our normal procedure whereby we get the rings and other smaller items sent to us first before sending them on to customers and this added days to the replacements being sent and we are very sorry for this added inconvenience. As a token gesture we agreed to upgrade the delivery service free of charge to a DPD courier to get them to you within 24hrs rather than relying on the postal service. Please accept our apologies once again for the unacceptable delay you encountered and we have reviewed not only this order but our entire despatch procedure to ensure this is not repeated. Kind Regards, Fashion Interiors

Posted 5 years ago

“Still haven’t received my order after 2 queries as to where it was.”

Helpful Report

Posted 6 years ago

Hello Pam Kennedy, Thank you for taking the time to leave a review, we are sorry to hear that you are not in receipt of your goods, we have requested our sales support team log an investigation with both Clarke & Clarke and UPS as to where this order is as we can see that this should be delivered today. Once we have an update regarding this we will contact you directly to ensure that you are kept up to date with this. Kind regards, Fashion Interiors.

Posted 6 years ago

“As instructed I checked the roll of fabric for correct colour and condition and all appeared OK. I didn’T unroll all 14 meters to check condition. As I started to make the curtains I noticed that as the fabric was unrolled it became rather dirty at the edges, and the last few meters were very creased with dirty marks on the fabric pattern and at the edges! I had already started to cut the drops as fabric looked initially OK, but the dirty creased fabric was hidden. I won’t be ordering from you agai. This fabric was quite expensive at £34 per m, and I could have ordered elsewhere at the same price. Very disappointed.”

Helpful Report

Posted 6 years ago

Hello Ursula Evans, Thank you for taking the time to leave a review, we are very sorry to hear that you have received the fabric and that this is not to the condition that we expect our orders to arrive. Could you please send us photographs of the damage and dirt on the fabric as we obtain this directly from the manufacturer we need to get this reported so that we can look to help to rectify this situation for you as we do not want any of our customers to ever experience this. We have reviewed the order and unfortunately we have not received any emails regarding this so please do email us on sales@fashioninteriors.co.uk so that we can look to assist with this. Once again we are very sorry for the inconvenience caused by this matter and we do hope to speak with you soon so that we can look to help with this matter. Kind regards, Fashion Interiors.

Posted 6 years ago

“Very poor no communication. Returns sent and no refund give. DO NOT USE THIS COMPANY”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review, we are sorry to hear that you have experienced communication troubles with our company. Upon reviewing your order, we can see that you had reported that one roll of wallpaper was damaged, which a replacement was sent, unfortunately you had then continued using the original rolls meaning that we could not then offer further compensation as we had fulfilled the replacement, of which you had then sent back by your own choice to attempt to obtain a full refund for the roll. As we had already honoured the replacement roll and you had decided to continue to use the original rolls this had put us in a position where we could not help further on this, and also could not refund the returned roll as you had used your full order and the roll you had sent back was not eligible for refund on the basis you had not paid for three rolls and had accepted the condition of both rolls received in your initial delivery. We do appreciate that these situations are frustrating and not ideal for either party. We do appreciate you taking the time to leave your review. Kind regards, Fashion Interiors.

Posted 6 years ago

“Poor quality paper, and very poor customer service after. Sent a complaint along with pictures of faults on paper, had to contact you again for a reply, Finally got a reply informing me that you were looking into it further and discussing with management. Almost 2 months later and still not heard anything. So from this maybe you can understand the reason for my 1 star rating.”

Helpful Report

Posted 6 years ago

Hello Glenn France, Thank you for taking the time to leave a review, we are sorry to see the experience that you have had when dealing with our company. We do take complaints of this nature very seriously, we have requested this be investigated to see what has happened and why you have not received updates to your order. We will be in touch shortly to discuss this matter and will aim to have a a resolution to this as well. We are once again sorry for the inconvenience and delay that you have suffered on this. Kind regards, Fashion Interiors.

Posted 6 years ago

“My order from 24th Feb still hasnt arrived. It’s now 8th March.”

Helpful Report

Posted 6 years ago

Hello Miss Julia Sturley, Thank you for taking the time to leave your review, we are very sorry to hear that you have not received your delivery. I can see that you have contacted our office on the 07/03 and one of our sales support team had managed to get the replacement brackets sent out on the 08/03 so we are hoping this arrives with you shortly. We are sorry that the originals did get lost in transit the first time round, we do invite you to contact us either by telephone on 02476 011 299 or via email on sales@fashioninteriors.co.uk should you not receive these over the next couple of days. Once again thank you for taking the time to leave a review and we are very sorry about the delivery getting lost in transit the first time round. Kind regards, Fashion Interiors.

Posted 6 years ago

“Hi I ordered next day delivery at 10:39am and received a message stating delivery to be 2 days later. I allowed this to pass yet it did inconvenience my decorator. The decorator and I waited for the delivery two days later and this did not arrive until 4:3o that day. So I ordered on Monday at 10:3o and received the paper on Wednesday after 4pm. This inconvenience caused wasted time for the decorator and myself.”

Helpful Report

Posted 6 years ago

Good morning Karen, thank you for taking the time to write a review for us. I have looked in to this order for you and I understand that you may have thought that you had selected the next working day option, however unfortunately you didn't as you opted for our free delivery service which has a lead time of 2-3 working days and your order was delivered in 2 days. I'm sorry that you felt disaponted but as there is a charge for delivery for the next working day, if this is not selected then it won't be delivered next day but will fall to the published lead times for free delivery, which in this case is 2-3 working days. Once again, thank you for taking the time to leave us this review. kind regards, Fashion Interiors

Posted 6 years ago

“I ordered three lined roman blinds to be made up in a Sanderson fabric. When the blinds arrived two out of the three were poorly made - they do not hang properly. They are uneven and the sewing quality is terrible on one side of each blind. Even worse is the quality of the linings - cheap and flimsy. As a result, the blinds look terrible on the windows. Customer service has been appalling in handling my complaint. I would not recommend anyone to use this company. I am now having the blinds re-lined and remade - at huge cost.”

Helpful Report

Posted 6 years ago

Hello carole , Thank you for taking the time to leave your review, we are sorry to hear that you are not happy with your order, in no way do we ever want our customers to feel that they have received either sub par products or feel that they have wasted their money. We have requested that a further investigation be started into your order so that we can get a full review on your order. This does mean that you will receive an email from one of team to discuss this further with you. We do hope that we can get this resolved in a way that does not make you think that you have wasted money in any way. Once again we are sorry that you feel that our service and product has been sub par and we do hope that we can have this resolved. Kind regards. Fashion Interiors.

Posted 6 years ago

“Still not received order.”

Helpful Report

Posted 6 years ago

Hello Nigel Thomas, I am very sorry to hear that at the time of review your order was not delivered, I can see that it was delivered the day after your review. We do hope that the product is to your satisfaction and would love to see how it looks. We thank you again for taking the time to leave a review and we do hope to see you again in the future. Kind regards, Fashion Interiors.

Posted 6 years ago

“Wallpaper all arrived safely and originally I was very pleased with the service, but then I needed to return 3 rolls of paper, please beware of the extended returns policy where they charge you an additional 25% restocking fee if you return items after 14 days and before 3 months. Even though I had previously expressed my intention to purchase through them again there was no movement to keep me as a happy customer, not even the offer of a credit note, I shall go elsewhere.”

Helpful Report

Posted 6 years ago

Hello Claire Benton, Thank you for taking the time to leave a review, we are happy to hear that you were pleased with the wallpaper and that they arrived safely with you and that you were able to get this up. We are sorry to hear that you feel that we have treated you unfairly with the restocking fee that was applied to your account, usually with wallpaper it is the case that we would not take back less than 5 rolls, however as we understand there are going to be very few customers that actually have 5 rolls to return, we amended our returns policy to less than 5, also we extended our returns policy outside of the 14 day returns time set out by the consumer rights, we do allow our customers to return within 3 months as we do understand that not everyone is going to have their decorating done immediately, and still allows customers to recoup some cost if they have indeed over ordered. From reviewing your contact with us we can see that the returns process was handled through email, in the initial response you were given the returns policy link to review and ensure that you were happy with the returns processes before sending it back. We once again extend our apologies if you feel that you have been mistreated in some way, but as a company we do have to ensure that we treat all customers fairly. Should you wish to discuss the matter with further please do not hesitate to get in touch on sales@fashioninteriors.co.uk and our management team will be happy to discuss this in further detail with you. Kind regards, Fashion Interiors.

Posted 6 years ago

“Wallpaper didn't arrive when I called was assured it would come the next day, they sent the wrong paper the next day. I then ordered some giliter described paper for a different room and it didn't have any giliter on it looked nothing like the picture. Ordered a different paper waited 4 days for delivery and called to find it wasn't in stock had to be refunded, All in all I spent around £700 and spent most of my time on the phone. Dreadful service wouldn't recommend.”

Helpful Report

Posted 6 years ago

Hello Mrs Stevenson, We are very sorry to hear of the trouble that you have experience with your order, I have been reviewing your orders with ourselves, from what I can see on the orders, we can see that you had purchased two different wallpapers from us. Upon review of these orders, we can see that one was indeed shipped later than intended, and was sent two days after the estimated time of despatch and delivery, we are investigating this with our warehouse and manufacturer to find out what has happened. With relation to your comments regarding the wallpaper being described as "glitter" we have checked over both designs that you have ordered and reviewed the items and we cannot find any description of glitter, in relation to the wrong wallpaper, wallpaper being out of stock and refunds being applied to your account, unfortunately I believe this may be in relation to another company as we have not had any of your wallpapers logged as out of stock at any point nor any discussions regarding refund. Once again we do apologise for the delay that you did suffer for your wallpaper and paste delivery and do hope that both your wallpaper orders were to your satisfaction. Should you wish to discuss these matters any further or pass on any information that you feel is necessary for us to be aware of please send an email to sales@fashioninteriors.co.uk where one of the senior management team will review your order further. Kind regards, Fashion Interiors.

Posted 6 years ago

“I am still waiting for delivery of goods.”

Helpful Report

Posted 6 years ago

Hello Jackie Lancaster, We are very sorry to hear that you are still not in receipt of your order, from reviewing your order we can see that our sales support team are chasing the delivery as TNT have logged numerous failed delivery attempts. Upon review of the tracking we can see this is currently out for delivery today (06/09/17), meaning that this should hopefully be 18:00. Should this not be the case please do contact us on 02476 011 299 so our sales support team can this investigated further. Once again we are sorry to see that you have not received your delivery from TNT, we are working to ensure that this made as quickly as possible. Kind regards, Fashion Interiors.

Posted 6 years ago

Update: 06/09/17 14:47 Thank you again for your review, we have just been informed that TNT have made the delivery for you today. Should there be any further problems or you require any further assistance please do not hesitate to call us on 02476 011 299. Kind regards, Fashion Interiors.

Posted 6 years ago

HSY is rated 4.8 based on 4,310 reviews