HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for delivery. not impressed with UPS. It is not that difficult to get oy right.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for leaving us review. As discussed, your order was sent directly from the brand by their selected couriers and I'm so sorry they didn't deliver when they were booked to. We are an independent family-owned UK business that really cares about our customers and this isn't the service we expect or pay for, for our customers and we have of course made a complaint about it. I'm pleased that you have received your order as we’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. Kind Regards, Your Stylish Home.

Posted 1 year ago

“Awful, no refund given even though the wallpaper arrived three weeks earlier than It was supposed to, then said too late.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review and comments. Just to confirm we do accept full or part orders of (unused/unopened) wallpaper returned within 30 days of delivery and we also have an easy-to-use Collect+ system. As discussed, a credit was raised for you and is ready for you to use when you are next looking for something for your home. Kind Regards, Your Stylish Home

Posted 1 year ago

“Items not delivered.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your comment. I'm so sorry there was a delay in you receiving your order. Just to confirm, as per our emails, unfortunately, whilst your order was shipped the next day, sadly it was lost in transit with the couriers. This in turn meant a replacement order needed to be sent and is the cause of the delay in you receiving your order. I’m sorry this may not be what you were hoping to hear however, we’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. Kind Regards, Your Stylish Home

Posted 1 year ago

“Still waiting for part 2 of my delivery. No emails/communication to when will be arriving.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your comment. As discussed and confirmed by yourself, the 2nd part of your order was delivered to your next-door neighbour as you were not available at the time. We look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 1 year ago

“Doors out of line, door latch not attached, very dusty inside and outside, quality is about as good as firewood. Very unhappy all round”

Helpful Report

Posted 2 years ago

Good morning, Just to confirm that you have left this review for the wrong company as we do not sell doors. Can you please revise/delete your comments and let the company you ordered from know. Kind Regards, Your Stylish Home

Posted 1 year ago

“Your website states for the price match guarantee the following- Whilst you're on the telephone we'll review the details and if everything checks out we'll beat their price for you immediately. After the price I found was checked by advisor I was told I would be sent a quote by email which never happened and I had to call back twice to get a verbal quote which was more than the quote you had verified earlier. You blamed discounts but stating you will beat a quote verified and then not doing so seems very underhanded to me. Won’t be using in future.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. Just to confirm that we offer a 'Lowest price guarantee'. We are always keen to ensure you as the customer get the best value you can find. Hence, we regularly check our prices against other competitors to ensure we offer great value all the time. However, if you think you've found the same product cheaper elsewhere, we'll happily beat it. In these situations we would check on the competitors website for the cost of the selected items and always beat the lowest price, as we did for yourself. The competitor offered a discount to you thats not on thier website, which as I'm sure you can appreciate, we can't verify. I’m sorry this may not be what you were hoping to hear however, we’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. Kind Regards, Your Stylish Home.

Posted 2 years ago

“Unfortunately 2 of the boxes of 4 packs of curtain tiebacks were very damaged and the fixings for one missing. I received new fixings the following day after I contacted customer services, but these were the wrong ones. I ended up going to a diy store to buy some appropriate fixings. The boxes were so damaged, this must have been noticed before they were sent out. Very disappointed”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your feedback. I'm so sorry that the packaging of your order was damaged in transit by the couriers, resulting in missing screws and rawlplugs. I can also assure you when the holdbacks were sent the packaging was not damaged. We have also taken this issue up with the couriers as this is not the service we expect or pay for our customers. I have looked into this for you and can see that on the day you reported this to us, we sent out replacements on the same day with Royal Mail 1st Class. Had we been aware that they were either the wrong size or not delivered we could have sorted this for you. Once again, please accept my apologies for the damage to the packaging on your order caused by the couriers, as we’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. Kind Regards, Your Stylish Home

Posted 1 year ago

“I wanted to purchase a voucher for the USA but I live in uk. It wouldn’t allow me to with uk address. Couldn’t complete the order.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your comments, however as explained, we are a UK business with a showroom in Coventry that only ships to the UK meaning a voucher could not be used in the USA. I’m sorry this may not be what you were hoping to hear however, we’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. Kind Regards. Your Stylish Home.

Posted 2 years ago

“Ordered some wallpaper. A week later I realised I needed another roll but when I tried to order it they said that batch number had sold out. Also the wallpaper had gone up over £10 a roll within a week. Not very happy!!!!”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us this review. I'm so sorry that when you wanted to order more wallpaper that the brand no longer had any more of the same batch available. Just to explain, we always order direct with the brand to ensure our customers receive the latest batch codes and sadly by the time you came back to request extra rolls they had no more available and were waiting for new stock which would then be in another batch. For future reference, most customers who are unsure of how many rolls they need usually over order by 1 or 2 rolls as we do accept free returns on orders received within 30-days of delivery. I’m sorry this may not be what you were hoping to hear however, we’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. We are an independent family-owned UK business that really cares about our customers and I would like to take this opportunity to wish you and your family a Merry Christmas and a very Happy New Year and we look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 2 years ago

“I was extremely disappointed to receive a 35mm dia pole in ash when I thought had ordered oak. It wasn’t at all obvious on your website that this was only ‘oak effect’ and not oak at all. This was specially galling as it was at an oak price. Not only that but when I enquired about returning it your charge just to return it was also excessive at £20. Plus it was also dependent on you deeming it in new unused condition before a full refund would be given. Obviously all this successfully deterred me from making a return, which I can only conclude is the idea, given the extra hassle which would also be involved. I have consequently chalked this up as a bad experience and certainly, at the very least, won’t be recommending your services to anyone.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us your thoughts. As discussed, the curtain pole you ordered online is listed as wood in an 'Oak effect' and your confirmation email also confirmed that. I’m sorry this may not be what you were hoping to hear however, we’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. Kind Regards, Your Stylish Home.

Posted 2 years ago

“I haven't received it. Still waiting”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for leaving us this review, which I can see the delay was due to the courier as they had a problem finding your property, which was quickly resolved once they called for extra directions. We very much look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home

Posted 2 years ago

“I didn’t receive any response regarding my order, no confirmation, nothing, not even after I sent a follow up email after 7 days of hearing nothing. Very poor service”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for leaving us your review and comments. I appreciate your comments and am not sure why you wouldn't have received your confirmation email as it is an automatic response as soon as a payment goes through, possibly it may have gone to you spam/junk folder? Please acept my apologies for any inconvenience caused by this as we’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking the above into consideration. Kind Regards, Your Stylish Home

Posted 2 years ago

“I am still waiting for delivery!”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your feedback. Firstly I must apologise for the late response to your review, unfortunately due to Covid we have only recently come back to the office. Please accept my apologies for the delay in you receiving your order and we look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 2 years ago

“No delivery and no communication on expected delivery date. Just silence.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your feedback. Firstly I must apologise for the delay in my response as due to Covid we have only recently returned to the office. I'm so sorry for any inconvenience caused by courier delays and we’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. Kind Regards, Your Stylish Home.

Posted 2 years ago

“I’ve not received my chair ordered on the 8 May and although money paid have not received any correspondence since order confirmation”

Helpful Report

Posted 2 years ago

“I only used this company for their fast 3-5 days delivery dates. An empty box was sent as the first part of the shipment and second shipment was sent to a different address by mistake. It caused me to miss my work deadline.”

Helpful Report

Posted 2 years ago

“Still not received my wallpaper and you are asking for a review..Still no word on when it will be received”

Helpful Report

Posted 2 years ago

“The items were ordered and paid for on 14th April and have still not been delivered. When I asked if you had a delivery date I received several email responses which said that the items had been despatched and would arrive on 28th April. I even received a delivery note. However, it now seems that they will not arrive until 5th May. I am disappointed that you did not advise me of the long lead time.”

Helpful Report

Posted 3 years ago

“Very poor and light quality of curtain poles. Finals are made of plastic instead of glass!! Charging £20 for returns bad service overall!!”

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Posted 3 years ago

“Curtain rail very difficult to fit in bay. Unable to return second rail too expensive.”

Helpful Report

Posted 3 years ago

HSY is rated 4.8 based on 4,310 reviews