HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wallpaper was delivered to the wrong address, wrong address put on box but correct on delivery note.I had to knock on doors in time of Covid and ask strangers if they had it.Delivery company finally said they had delivered it to a house that they had not.”

Helpful Report

Posted 3 years ago

Good afternoon, thank you for taking the time to leave us this review. I'm so sorry for the mix up caused by the courier, as you know the correct address was on your order and there was no reason to deliver to somewhere else. I have taken this up with the courier as this is not the service we expect for our customers. Please accept my sincere apologies for any inconvenience caused and we hope this doesn't taint your experience of shopping with us again in the future, as to be honest we are just as disappointed as you are. Kind regards ad stay safe, Your Stylish Home

Posted 3 years ago

“Upto now 9 days after my order I still haven’t received my wallpaper which was on a 2 day delivery. I have emailed and still had no reply?”

Helpful Report

Posted 3 years ago

“I ordered some wallpaper which was delivered to wrong address and left out in the rain all day, the box just fell apart and I had to cut 3 metre of damaged paper off the roll which then left me short and because I only had picture of where it had been left at wrong address outside and not the damaged paper you would not give me any good will and I was left to purchase another roll when this was the fault of your delivery company but I am now out of pocket by £50. Very disappointed and won’t be using you again sorry”

Helpful Report

Posted 3 years ago

“Web clearly shows the item is in stock but after purchase they saying the item ordered is not in stock -very disappointed ...”

Helpful Report

Posted 3 years ago

“I ordered and paid for a wallpaper sample 12 days ago and still hasn’t arrived. No reply to my email either. I will be spending about £600 on wallpaper but will not be using this company..no customer service.”

Helpful Report

Posted 3 years ago

“We have now ordered online Sanderson wallpaper twice, and on both occasions, the wallpaper was in stock. I paid nearly £300 on each occasion and then I get an email next day saying the item we have ordered has been discontinued by the supplier. Why say they are in stock when they are clearly not.”

Helpful Report

Posted 3 years ago

“I have had two wallpaper orders from you the second one you had taken my money May 2020 and I had the decorater already painting waiting for the wallpaper to come when I was told it was out of stock this also happened to myDaughterand in each case we phoned to find out where the delivery was to be told not in until August. That type of service gives you a bad reputation and also no pepeat business.”

Helpful Report

Posted 3 years ago

“Just got my credit card stament ordered on 27 of july have not received my curtains why?”

Helpful Report

Posted 3 years ago

“Ordered fabric samples on 20 July. Debited for them immediately but still not received them, two chaser e-mails ignored. Would not touch them with a bargepole, but want my money back.”

Helpful Report

Posted 3 years ago

“Would love to give you a review but I am still waiting for the items I have ordered and paid for......”

Helpful Report

Posted 3 years ago

Hello Joyce Claessens, Thank you for taking the time to leave your review, we have despatched your order on the 22/06/20. We do hope that this will arrive tomorrow very latest (26/06/20). Should this not be the case please do call us on 02476 011 299 where our customer support team will do everything within their power to ensure this is rectified. Thank you again for taking the time to leave your review and we do hope to see you again in the future when you look to add to your home further. Kind regards, Fashion Interiors.

Posted 3 years ago

“Even though I am due a refund they just keep you waiting and waiting and waiting..............”

Helpful Report

Posted 3 years ago

Hello Susan Young Thank you for taking the time to leave your review, I am to see that you have not had your refund completed as of yet. We do aim to complete refunds within 3 working days, but we do advise it can take up to 14 days to complete at this time we are on 9 days. We have however, requested that the accounts team review and ensure this is reviewed and completed as soon as possible. Once again, we are very sorry that you have not had the refund within the time that we usually aim for. Kind regards, Fashion Interiors

Posted 3 years ago

“Great service when promising things and taking money. after that, rubbish, promised and charged handsomely for next day delivery, no chance of that as my package wasn't even packed until late in the afternoon on the day I was supposed to receive it. Offer of refund subsequently retracted. Now 4 working days later (plus a weekend) and still no parcel, only help to track the parcel was to say 'look at the email'. Poor, very poor. If they can't get me a small tub of adhesive what chance something large - won't even think of using again.”

Helpful Report

Posted 3 years ago

Hello Andy, Thank you for taking the time to leave your review, we are very sorry to hear of the trouble that you have experienced with your wallpaper paste order. We would love to hear how we could look to improve this service further and we would like to invite you to contact us either via email on sales@fashionintreiors.co.uk or on the telephone on 02476 011 299. Once again, we are very sorry for the inconvenience caused by all of this and look forward to hearing from you in the near future so we can look to improve our service.

Posted 3 years ago

“I ordered 1 roll of wallpaper which arrived within 3 working days , GREAT. but It was damaged , I immediately sent an email & picture of the damage to you, which you accepted and agreed to send a new roll. 1 week later and after numerous phone calls and being told it was on its way by several of your staff I am still waiting. I haven't even received confirmation from a courier/post to say its on its way after being told on Friday it was getting sent express delivery. Its now Monday!!”

Helpful Report

Posted 3 years ago

Hello Sue Cox, Thank you for taking the time to leave your review regarding the issues that you have experienced with your order. We are very sorry to see that the original order was damaged and that it did take longer than anticipated to get this replacement to you, we are working with our suppliers to ensure that we can get this improved and see if there is anything we can do to help couriers complete their work in a timely manner. Thank you again for taking the time to bring this to our attention so that we can ensure to improve our replacement service in the future. Kind regards, Fashion Interiors.

Posted 3 years ago

“Well I don't know what has happened with my delivery but it certainly isn't fast as aim still waiting, I ordered my fabric on the 23/5 and it's still not arrived and it's now the 4/6 I've contacted customer services who have responded quickly and have told me my goods should hopefully be with me soon , I have spends several days trying to contact TNT who are apparently delivering my parcel , I was told it would arrive on the 2/6 then told it's out for delivery for the 3/6 still not arrived , I've had to contact both yourself and TNT again today to find out what's happening, not had a reply from you as yet , but TNT have promised my parcel will arrive today, but I have yet again to wait in all day as no delivery time , as you can imagine i am very disappointed,”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave your review, We are very sorry to see of the delays that you have suffered on this order. In no way would we want our customers to go through this many delays on their delivery. We can see that TNT have let you down on multiple occasions for delivery and looking through the tracking we can see that this is out for delivery again today, our customer support team will be contacting TNT as well to ensure that delivery will be taking place today. Should you wish to discuss this order over the telephone with us please do call us on 02476 011 299 or via email on sales@fashioninteriors.co.uk. We do look forward to talking to you in the near future. Once again, we are very sorry about the continued delay but we will be doing everything within our power to ensure that we get this rectified and will keep you up to date via email or telephone communication. Kind regards, Fashion Interiors.

Posted 3 years ago

“DO NOT use this company. They withheld 10% back of an order I paid for, that THEY could not deliver on. They told me they could complete my order and then cancelled my order and would not give me my money back. Absolute con artists. BE AWARE and read the reviews on them I did not and now i have seen they often do this!”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave your review, I am sorry that you feel that we are in your words con artists. We must disagree heavily with your points in relation to what has happened on the order in November. You had placed and paid for a made to measure bay curtain pole that required 4 bends, you had then requested that the order be processed as 6 bends, we had advised at that time that we could not produce this with 6 bends due to the nature of the returns into your room and had look into the possibility of other tracks. You had requested at this point that we cancel your order as per our terms when it comes to any item that is made to measure that cancellation would incur a 10% reduction due to the amount of man hours that had gone into the order in producing diagrams and where the items get to in production. As you had decided you had changed the order and we were unable to affect the full change due to restrictions on the tracks being able to bend to your needs you had requested the cancellation for refund after being offer alternatives. We do advise that any made to measure curtain track has the form completed before placing the order to ensure that you can get a full and accurate quote so that there are no loss of expectations before placing an order. Thank you again for taking the time to leave your review and allowing us the opportunity to address the problems that you experienced with your order. Kind regards, Fashion Interiors.

Posted 4 years ago

“CANT COMMENT ON BLINDS AS NOT YET PUT UP BUT THEY HAVE CHARGED ME TWICE FOR ORDER”

Helpful Report

Posted 4 years ago

Hello Katherine O'Hara, Thank you for taking the time to leave a review regarding your order, we are very sorry to see that the payment was taken twice and that this was not caught sooner and rectified. We have now made sure that this refund has processed through our system and should hopefully be with you. If this is not the case please do call us on 02476 011 299 where our customer support team will do everything within their power to assist you. In relation to your blinds we do hope that once up you are satisfied with the quality of them and barring this duplicated payment that the rest of the service has been to your satisfaction. Please do accept our sincerest apologies once again for the duplicated payment and should you ever need any assistance please do not hesitate to get in touch. Kind regards, Fashion Interiors.

Posted 4 years ago

“so its J yarker again, read recent review! my damaged wallpaper roll was not replaced before decorators arrived they were horrified worh state of box and roll they have cut 2-3 m off damaged roll. Fashion interior have said they are atill waiting to here back from suppliers whether to give full or partial refund!!! its been up over a week! ive head nothing im doing all the email asking where upto! unbelievable service never again! spread the word im bak to wallpaper direct so much better service- wouldbe customers do the same!”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to also leave a review on this platform also regarding the experience that you have had with Fashion Interiors. As you have stated you had received the wallpaper damaged and had provided photographs that had unfortunately shown no damage to the wallpaper. We have been discussing with yourself the possibility of getting a partial credit or refund back to you on the information provided however this is not a quick process. We have today agreed a partial credit which has been emailed to yourself, once again we are sorry that you feel our service has been subpar and we will work on everything possible to keep good communication with our customers. Kind regards, Fashion Interiors.

Posted 4 years ago

“Order placed and paid extra for next day delivery, specifically because items were needed for decorator booking over bank holiday weekend - ordered on weds afternoon and did not get delivered until following Tuesday PM. Appreciated delay would be likely due to bank holiday, however called to query this on the Saturday and got quite rude person telling me that it was my fault as I had 'missed' this info on their website saying that delivery would be a week later, pretty sure if this was clearly displayed I wouldn't have gone on to pay extra for next day delivery that was going to take 6 days to arrive. No apology or offer of refund for next day delivery charge, just said this was my fault. Won't be ordering from them again, poor customer service.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review, we are very sorry to hear of the trouble that you have experience with your order. In no way do ever intend for our customers that their issue have been ignored. We would like to investigate this further if you could please send an email to sales@fashioninteriors.co.uk with your order details and we will have this investigated further. Once again we are very sorry that the level of service was not to your satisfaction and we do hope to hear from you soon so that we can look to investigate this matter further. Kind regards, Fashion Interiors.

Posted 5 years ago

“I have been constantly chasing my order and it has still not arrived”

Helpful Report

Posted 5 years ago

Hello Sara Buddrige, Thank you for taking the time to leave a review, please accept our sincerest apologies for the non delivery of your order and subsequent lack of contact back this morning as promised. We can see that you have since spoken with our agent who has arranged for a replacement order for you which should be with you by Thursday. We are very sorry that you have suffered this inconvenience when processing an order with us and we will ensure every step is taken to rectify this swiftly. Should you need to speak with us during this time please do not hesitate to call us on 02476 011 299 or via our live chat service. Kind regards, Fashion Interiors.

Posted 5 years ago

“i HAVE STILL ONLY RECEIVED PART OF MY ORDER, i HAVE EMAILED YOU AND STILL NOT HAD A REPLY!!! AND YET SOMEONE WAS SUPPOSE TO GET BACK TO ME ON MONDAY! STILL WAITING! wouldnt know if the item was damaged as I have still not received it!!!!!!”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review, we are sorry to see that you did not receive contact on Monday to discuss the delivery of your order, from reviewing your order I can see that this has now been resolved via our live chat service. We will ensure that you receive an email response back to confirm that the missing paste will be delivered to you tomorrow via DPD as we can see that they did unfortunately miss you on the delivery attempt today. Should you wish to discuss this further or need any further information please do not hesitate to contact us. Once again, we are very sorry for the inconvenience that you have suffered on this. Kind regards, Fashion Interiors.

Posted 5 years ago

HSY is rated 4.8 based on 4,310 reviews