HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still waiting for the posstage label to be emailed tome”

Helpful Report

Posted 1 year ago

Good morning, Thank you for leaving us this review. However, I have looked in to this for you and can see that as you only requested a label for the return of 1 roll of wallpaper yesterday (04/04/2) the label will be emailed over to you today. We are an independent family-owned UK business that really cares about our customers and we appreciate your feedback. We look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 1 year ago

“Didn't like tone of email informing me had despatched goods and not to contact you with delivery issues”

Helpful Report

Posted 1 year ago

Good morning, Thank you for taking the time to leave us this review. However, I can assure you that it wasn't us that sent you that email as this is not something we would ever say under any conditions to a customer. We are an independent family-owned UK business that really cares about our customers. The email you received must have been from a different company for a different order. We look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 1 year ago

“Prices good but delivery very poor.”

Helpful Report

Posted 1 year ago

“My order of some expensive material arrived but had only been packed in one layer of fairly thin plastic which was ripped in 3 places. It’s very lucky the fabric didn’t get dirty during the transit/delivery process. The packaging could be vastly improved.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for leaving us a review. I'm so sorry that your order has clearly be damaged in transit by the courier as it was well packaged when it was sent. Thankfully your fabric wasn't damaged. We are an independent family-owned UK business that really cares about our customers and we appreciate you taking the time to let us know and of course we will be taking this up with the couriers. We look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 1 year ago

“Ordered blinds for the summer that took forever to come, now winter, even tho showing in stock will not be using again.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for taking the time to leave us your review. I'm sorry you were disappointed in the lead time for Solar and Electric Velux blinds due to a global shortage which didn't only effect Velux. Just to confirm, at the time you placed your order online the delay was showing a 14 week lead time and the following message: *VELUX Solar blinds are subject to industry-wide delays Due to a global shortage of semi-conductors, VELUX solar blinds are currently subject to industry-wide delays. This affects all merchants; be aware of anyone claiming quicker lead times as all VELUX remote controlled blinds are ordered directly through VELUX. Our latest lead time information for this product is directly from the latest lead time from VELUX. They have since made improvements and their current lead time for the Solar and Electric blinds is 4-5 weeks. (Other styles of Velux blinds were not delayed and remain at a lead time of 7-10 working days). Thank you for your order. Kind Regards, Your Stylish Home

Posted 1 year ago

“Still haven't received my order from 01 June really disappointed”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your feedback. I'm so sorry you are disappointed with your delivery. Just to confirm that DPD couriers have attempted delivery, however, unfortunately, no one was available to take in your parcel. Therefore your parcel has been left at a local collection point which is 3-6mins away and is ready for you to collect. I have also sent you an email to confirm all the details. We are an independent family-owned UK business that really cares about our customers and we appreciate your feedback. We look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 1 year ago

“Before I ordered your website said that delivery would take 4-7 working days. We are now on working day 11 post order and it still hasn't arrived.”

Helpful Report

Posted 2 years ago

“Very slow delivery (ordered 6th Feb and not delivered until 1st March) but emails answered when I queried the delay. I have yet to hang the wallpaper. It looks just what I wanted although it feels like cartridge paper rather than wallpaper. I’m not sure it’s going to be worth what I paid for it but obviously you can’t try before you buy.”

Helpful Report

Posted 2 years ago

“Nothing wrong with the item, but returning it was very difficult. I wanted to support a business that wasn't B&Q but it cost me £9 for delivery and was going to cost £20 to return it by courrier. Because I had taken out the item from the packaging I then wouldn't be able to have it refunded because they packaging had to be broken to get inside, so what was originally at total of £65 to get 3 curtain poles would have only resulted in me getting about £18 back. In the end I kept them all, trying to resell them, and gone to B&Q.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for leaving us this review and giving an independent retailer the opportunity for your custom. Just to confirm that you paid £9.95 delivery as you selected the faster 1-2 working days delivery, which then made your order be £64.34. When returning items we allow customers to return using their own courier should they prefer, as we know sometimes they can find it cheaper than we're able to offer at our £19.95 charge. Unfortunately, as explained we cannot accept returns for opened items where the packaging has been damaged in the process of opening it as it has to be in a resaleable condition. I’m sorry this may not be what you were hoping to hear however, we’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. Kind regards, Your Stylish Home.

Posted 2 years ago

“Still haven't received my full order nearly a month after purchasing. No contact from the site to explain why or any updates.”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for your comments. Just to confirm that although this order is now two and a half weeks old, I can confirm that delivery has been attempted twice and unfortunately no one was available to take the delivery and now your order is at a local pick up point (local to you) ready for you to collect which I have just sent you an email confirming the collection point. We’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. Kind Regards, Your Stylish Home.

Posted 2 years ago

“I bought too many rolls of paper, I returned the leftover roll & was only reimbursed with a credit note. I think in these times when we have to shop online more because of covid, that really disappointed me. However, I have recently used my credit note & ordered paper which I just didn't like. I had opened a roll so was told I wouldn't get reimbursed for that. I now won't return the 1 roll I would qualify for a credit note for because, I will need more wallpaper, we're doing our whole house up but I will grudge having to spend more money on your site because I am so let down by your service.”

Helpful Report

Posted 2 years ago

“I have not received my goods yet!”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your feedback. Firstly I must apologise for the late response to your review, unfortunately due to Covid we have only recently come back to the office. I understand that our customer service team were in touch to let you know that the item ordered was out of stock when the order was placed but has now already beeen delivered. Thank you for your custom and we very much appreciate your comments. Kind Regards, Your Stylish Home.

Posted 2 years ago

“We ordered 3 roles and received only 1. Advising Stylish home they could not get the other 2 rolls to us for 3 days, 2 days after the decorators arrived.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your feedback. Firstly I must apologise for the late response to your review, unfortunately due to Covid we have only recently come back to the office. Just to confirm, we always send wallpaper directly from the brand to ensure our customers receive that latest batch codes as customers often come back for an extra roll or two and by doing this they have a much better chance of the same batch being available. I'm so sorry the brand only delivered 1 roll on your order for 3 and they sent the missing 2 rolls as soon as possible as their lead time is 3-5 working days. We’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. Kind Regards, Your Stylish Home.

Posted 2 years ago

“Slow delivery time and gave the wrong date for delivery - this was important as I am now not able to get the delivery for a month because I won’t be at the address! Ok”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for leaving us your feedback. Firstly I must apologise for the late response as due to Covid we have only recently returned to the office. I'm sorry for any inconvenience caused by the delay in you recieving your order and we’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. Kind Regards, Your Stylish Home.

Posted 2 years ago

“I have given them this rating, and in the circumstances it is generous, since the goods have not yet been delivered and it is way past the advertised delivery of 7 - 10 working days. it looks like we will have to wait at least another 8 days according to the latest delivery update”

Helpful Report

Posted 2 years ago

“Still haven't received order from 3weeks ago!”

Helpful Report

Posted 3 years ago

“Mix up with my order. Got sample instead of 13m! Sorted now but would make me think twice before ordering again.”

Helpful Report

Posted 3 years ago

Good afternoon, thank you for taking the time to leave us this review. I'm so sorry that you initially received a sample on your order and apologise for the mix up, which as explained was a mix up with the brand when they input the order through. Please accept my sincere apologies for any inconvenience by this extra 4 days delay. We very much hope that you shop with us again when you are next looking for something for your home. Kind regards and stay safe, Your Stylish Home

Posted 3 years ago

“Did not advise that the fabric ordered was out of stock having been paid in full No information offered”

Helpful Report

Posted 3 years ago

“Wallpaper ordered with a delivery expectation of 3 to 4 days. 10 days prior to the decorator now paper not arriving until 9 days after order. I was not informed and had to contact the company to ask about my order. The questions below not answered as delivery still not arrived.”

Helpful Report

Posted 3 years ago

“I felt I have found a new good site to order the fabric as I order a lot for my business . However, not so impressed . It was such a good start - samples arrived very quickly, good discounts on well known names. Then I ordered 40 m of fabric, money was taken from my account instantly, then 2 days later I got an email to inform me that this fabric has been discontinued and refund will take up to 5-10 working days. After spending time again on site I have chosen the fabric, emailed to client , got conformation and then the price jumped up by £ 8 per m overnight !! What a headache !!”

Helpful Report

Posted 3 years ago

HSY is rated 4.8 based on 4,310 reviews