HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some Roman blinds 7th July still Waiting no emails at all”

Helpful Report

Posted 3 years ago

“I haven’t got the fabric yet!”

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Posted 3 years ago

“The fit of the velux blind was simple but unfortunately as the remote was pushed to draw the blind one side just puckered constantly.”

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Posted 3 years ago

“Difficult circumstances at the moment I know but it’s been a month since ordering our blinds and we’ve not had an update on any delivery date yet. Website suggested 7-10 days in this COVID period.”

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Posted 3 years ago

“Contingency was made for damaging to packaing in that you had to advise delivery agent on acceptance. There was no contingency for unpacking the pool to find it missing a part. One of twop reoaettes holding the pe together at either end was missing. The problem only solved by the fact that the previous pole was of the same specification and parts had been retained.”

Helpful Report

Posted 4 years ago

Hello Janice Welch, Thank you for taking the time to leave your review, we are very sorry to hear that your order was missing items from the delivery. We have investigated this and cannot see any contact regarding this. We are glad to hear that you were able to sort it yourself however we do encourage customers to contact us if there are items missing so that we can have the necessary replacements arranged. Kind regards, Fashion Interiors.

Posted 4 years ago

“Very bad at informing customers when the delivery has been dispatched and when the expected delivery date is. When I rang them a week later to find out where my order was they said the courier had tried to deliver twice. I had no notification of this.”

Helpful Report

Posted 4 years ago

Hello Patricia Mallalieu, Thank you for taking the time to leave a review, we are very sorry to hear that you did not receive your updates regarding the despatch of your order. We do try and send the UPS tracking details to customer when they become available and we are sorry that this was missed on this occasion. Thank you again for taking the time to leave your review and we do hope to see you again when you look to add to your home. Kind regards, Fashion Interiors.

Posted 4 years ago

“Customer Service forgot my order and I had to remind them to send it.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are very sorry to see that you have not had the best experience when placing an order with ourselves. From reviewing your order, I can see that the issue on this has been rectified, I can ensure you that we would never forget about an order that has been placed through our system, and we are very sorry that you have been made to feel this way. Should you have any further problems or need to discuss the order please do not hesitate to contact us either by telephone on 02476 011 299 or by email on sales@fashioninteriors.co.uk Kind regards, Fashion Interiors.

Posted 5 years ago

“Double curtain poles were very expensive and far from the best quality. The metal used is not the best and the brackets that the poles sit in are kept in place by a screw rather than a quality fitting. I have bought double curtain poles elsewhere and were of a very high standard and I was expecting this for these products, unfortunately that is not the case.”

Helpful Report

Posted 5 years ago

Hello Chris Leeks, Thank you for taking the time to leave a review, we are very sorry to hear that the quality of the double curtain poles are not to your satisfaction. This is a first for us on our double poles. We would love to get more feedback regarding this, if you could please email us on sales@fashioninteriors.co.uk as we would like to address this with our manufacturer. We do hope to hear from you soon that we can start working on getting something arranged with you. Kind regards, Fashion Interiors.

Posted 5 years ago

“To date I have only received half my order. The curtain track arrived on time on Thursday 21st February but the motor was missing. The driver said he would deliver it on Friday. I waited in. He did not. Several phone calls to your office. I have still not received it.”

Helpful Report

Posted 5 years ago

Hello Shelia Roberts, Thank you for taking the time to leave a review, we are very sorry to hear that you have still not received the remainder of your order. We are currently investigating this with our courier to see why this has still not been delivered, our customer support team will be in contact to ensure that you are kept up to date with the progress of the investigation. Once again we are very sorry for the inconvenience caused by this and will look to have this resolved shortly. Kind regards, Fashion Interiors.

Posted 5 years ago

“Your courier failed to find my house on the first attempt, I gave them yard by yard directions and they failed find it on the second attempt, returned the items to you and failed to tell me. After two telephone calls to you items were finally delivered two weeks late. This experience will stop me from ordering from you in the future. Suggest you change your courier - I can't be the only one. They seem unable to read a satnav.”

Helpful Report

Posted 5 years ago

Hello Berry Dracup, Thank you for taking the time to leave a review, we are very sorry to hear that you have suffered such an experience when having your order delivered, in no way should our customers ever feel like they have failed by our customer service or by our couriers. We do extend our sincerest apologies for this and will ensure that our service improves when it comes to dealing with these sort of issues in the future. Kind regards, Fashion Interiors.

Posted 5 years ago

“Returned a item over 3 weeks ago. Still waiting for a refund 😡”

Helpful Report

Posted 5 years ago

Hello, We are very sorry to hear that you have experienced problems with the refund going back to your account, it is very odd to see that it had taken over three weeks to complete your refund. We usually aim to complete refunds within 3-10 working days upon receipt of the goods, we have investigated this and have arranged for a meeting in place to discuss this. We are very sorry once again for the inconvenience that you suffered due to this delay. Kind regards, Fashion Interiors.

Posted 5 years ago

“Prompt delivery service however I was very disappointed with the quality of the fabric. The product description stated the fabric is suitable for upholstery however it's very thin and I worry it will tear, so I have had to resort to adding a lining at an additonal cost. The sample of the fabric I received was of much better quality and much thicker.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review, we are sorry to hear of the trouble that you have experienced with the fabric. We are shocked to see that there is such a difference between a sample and the actual fabric. We will have one of our customer support team contact you in relation to this so that we can look to help in someway as this does seem very odd and in no way do we expect our customers to have settle for this. Should you wish to provide any further details or any images of the fabric and sample together please do contact us via email on sales@fashioninteriors.co.uk We once again apologise for any inconvenience caused and do hope to speak with you soon. Kind regards, Fashion Interiors.

Posted 5 years ago

“I have received two blinds I ordered but found that the operation chains was poor on one and will be asking for a new one. It came with a connecting piece which is too fragile to work and we cannot work out how the join the chain together. The other blind had the chain already put on properly and so we can use it. The first one keeps coming undone. Am very unhappy wit the poor quality of the chain so will not order again.”

Helpful Report

Posted 5 years ago

Hello Barbara Leask, Thank you for taking the time to leave a review, we are very sorry to hear that you have received a product that you are not pleased with, I can see that our customer support team are looking to help with this. We do hope that the order will be resolved shortly with our support team and should you need any further assistance please do not hesitate to contact us. Kind regards, Fashion Interiors.

Posted 5 years ago

“The price, ordering and delivery updates were very good but unfortunately they were let down by the poor packaging of the fabric i ordered. We received it with a hole in the (very dusty) plastic wrapping which resulted in a dirty mark on the fabric.”

Helpful Report

Posted 5 years ago

Hello Helen Brown, Thank you for taking the time to leave a review, it is nice to hear that you have received the fabric and you were kept up to date during this process. We are very sorry to hear that you did receive this damaged, if you do require this to be replaced we will do this for you as I cannot locate any report of this. If you could please call us on 02476 011 299 or email us on sales@fashioninteriors.co.uk We do hope to hear from you so that we can look to help in the best way we can. Kind regards, Fashion Interiors.

Posted 5 years ago

“The samples you sent were far too small. It was not possible for me to make an accurate judgement. I would rather of paid more for a larger piece. Every sample I received from other suppliers was larger than yours.”

Helpful Report

Posted 5 years ago

Hello Patricia Bartie, Thank you for taking the time to leave a review, we are sorry to see that you were not happy with the standard samples, we do offer larger samples and have been working with our suppliers to discuss the possibility of providing larger samples as standard. We have passed your feedback on to the higher management so that they can look into this further. Kind regards, Fashion Interiors.

Posted 5 years ago

“I bought 4 curtain tracks4 meters each, payed a lot for . it was not mentioned that they are split from the middle and joint so after fitting the curtain wouldn’t glide through. I had to buy 4 new tracks 4meters each in one piece. Very disappointed that it was not communicated. When you have an extra large window”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review, we are sorry to see that the items that you bought were not suitable for your needs, from reviewing the order Rolls Superglide Corded Silver Effect Metal Curtain Track, we do advise on the product that "Tracks of 300cm and over are supplied in two easily joined halves" We are sorry that you felt that this was not communicated clearly in the description of the product we will look to see if we can make this clearer for our customers in the future. Once again thank you for taking the time to leave a review. Kind regards, Fashion Interiors.

Posted 6 years ago

“The order arrived within the stated time 2-3 working days. However, the fabric had an obvious bad flaw (see photos) which really should have been spotted by the company before it was sent out. I appreciate I could have returned the goods but I needed the fabric for an urgent upholstery project and decided to work around the flaw. However in view of the high cost of the material I am disappointed.”

Helpful Report

Posted 6 years ago

Hello Wendy Ferriman, Thank you for taking the time to leave your review, we are very sorry to hear that you had received your goods with a fault in them. Please could you send us an email with the photographs of the fault on the fabric, as we will need to have this investigated. It is never our intention to send goods with faults in them. If you could contact us via email with the photographs on sale@fashioninteriors.co.uk and we will do everything within our power to assist with this. We do hope to hear from your soon, once again thank you for taking the time to leave a review. Kind regards, Fashion Interiors.

Posted 6 years ago

“Wrong item sent. Still waiting for correct item. Have called twice and been told the new item will be with me in a few days. Still waiting........”

Helpful Report

Posted 6 years ago

Hello Andy Smith, Thank you for taking the time to leave a review, I am very sorry to hear that you have not received the replacement finials. I can see that you have spoken with our sales support team who have provided the most recent update. Once again we are very sorry for the inconvenience that you have suffered due to this and should you need any information or assistance during that time please do not hesitate to contact us. Kind regards, Fashion Interiors.

Posted 6 years ago

“I ordered 2 two solid oak curtain poles for my living room but they are different colours?? One is much paler than the other. I ordered 2 of the same product, they should at least match!”

Helpful Report

Posted 6 years ago

Hello Laura Leafe, Thank you for taking the time to leave your review, we are sorry to see the trouble that you have had with this order, in no way do we ever intend for our customers to receive products that do not match. We have requested that our sales support team contact you so that we can look to resolves this issue for you as unfortunately we cannot locate any communication from yourself regarding this outside of this review. If you could please contact us either by telephone on 02476 011 299 or by email sales@fashioninteriors.co.uk and we will do everything within our power to ensure a quick resolution. Once again thank you for taking the time to leave a review and we do hope to hear from your soon so we can resolve this issue. Kind regards, Fashion Interiors.

Posted 6 years ago

“Delivery didnt arrive on time. When hanging wallpaper there were a few small imperfections in the paper”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review, we are sorry to hear that firstly the delivery had an unexpected delay, and secondly that there were imperfections on your wallpaper. We have reviewed the order to see what has happened, with delivery it does show that there was two requests to change the delivery date to the 27/11 then to 28/11 from which we can see it was delivered on the 28th. With the wallpaper imperfections again we are very sorry to hear of this, we do ask that you contact us directly in relation to this so that we can start an investigation into this as we have not received any details regarding this and would love the opportunity to try and rectify any problems with the wallpaper, so if you could please contact us via email on sales@fashioninteriors.co.uk with supporting photo's so that we can take this up with the manufacturer that would be greatly appreciated. Once again thank you for taking the time to leave your review and we do hope to hear from you in the near future. Kind regards, Fashion Interiors.

Posted 6 years ago

HSY is rated 4.8 based on 4,310 reviews