HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item which should take 2-3 days to be delivered and arranged for a tradesmen to put up a curtain pole the day after the latest possible delivery date. It's still not here, I've had to explain to a frustrated tradesmen who has wasted a slot to do other work and when I contact customer services they have no way of tracking the parcel and tell me to contact them if it's not here tomorrow. Not impressed!”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review, we are sorry that you have not received your brackets, from reviewing the order I can see that this was a Royal Mail service delivery meaning that unfortunately we are not able to track the order, I can see that you were advised at the time if they had not arrived by the weekend to contact us and we would arrange replacements to be sent. We are sorry that it has taken longer than anticipated and we do hope that you have received your order now, should there be any problems or you have not received the order please contact our sales support team on 02476 011 299. Kind regards, Fashion Interiors.

Posted 6 years ago

“Placed an order and a week later it hadn't arrived. I called and they hadn't sent it and didn't know why. Service left a lot to be desired.”

Helpful Report

Posted 6 years ago

“Very pleased with the speed of delivery of the first delivery order,but second order, had to phone as to why I hadn’t received it, wasn’t given a reason as to why it hadn’t been sent, was then told they would change the transporter, so it would get to me speedily, it’s due tomorrow!!!!!”

Helpful Report

Posted 6 years ago

“Have not received the goods ordered disappointed still waiting Margaret Anderson”

Helpful Report

Posted 6 years ago

Good afternoon Margaret, as discussed earlier, the published lead time on this order is 3-5 working days and your order was sent out to you in one working day. It was lovely to talk to you today and I'm happy that we sorted out your confusion. kind regards

Posted 6 years ago

“Material is as described - however I had to chase delivery on the 9th august when order was placed on the 28th July Saying this material was despatched on same day with apology note via email Will see what next order placed is like before making decision”

Helpful Report

Posted 6 years ago

Hello Kimberley Brennan, I am very sorry to hear of the delay that you had with your order, this is very unusual for fabric and lining, we strive to get these orders out quickly and in one piece. We have requested a full investigation into this matter, should you have any concerns or would like any reassurances on placing another order please do not hesitate to contact our sales support team who will be more than willing to personally watch your order to ensure that this does not happen again. We would love to hear more about what happened on the order and would invite you to email us on sales@fashioninteriors.co.uk so that we can look to resolve any potential flaws in our despatch process. Once again thank you for taking the time to leave a review of your purchase and we do hope to see you again in the future. Kind regards, Fashion interiors.

Posted 6 years ago

“I ordered set of black velux blinds & I got the right size but the wrong colour, dark blue. Really not happy, it was for one of my property's, which is an hour away from me, only realise when they were up”

Helpful Report

Posted 6 years ago

Hello Mr Ben-Nathan, We are very sorry to hear that you have received the incorrect colour of blind, I can see from the order that these were indeed ordered as black coloured blinds and ordered with Velux as so. We can only put this down to a picking error when the order was being picked and despatched. We are very sorry that this has happened, we would ask if you can contact us either on 02476 011 299 or via email on sales@fashioninteriors.co.uk and we will be more than willing to help in anyway we can to rectify this mistake. Once again we are very sorry for the inconvenience that has been caused by this and we will be investigating this further with Velux. We do thank you for bringing this to our attention so that we can investigate this matter further, we look forward to hearing from you to try and help rectify this error. Kind regards, Fashion Interiors.

Posted 6 years ago

“the tub of harlequin paste I received was damaged , it split down the side when I opened box it came in iut had leaked out , I sent an email but was asked to send a photo which at time I couldn't as my camera on phone not working , I was going to ask family member to taken photo but my wheelie bin taken away with the tub”

Helpful Report

Posted 6 years ago

Hello Susan, We are sorry to hear of the trouble that you have experienced with the paste, it is frustrating to hear that this was received damaged to you. Unfortunately with paste we do have to get photo's of the damage to arrange a replacement or refund due to the nature of the paste. This is also to assist with arranging a replacement to be sent. We are sorry that you felt that this service was unsatisfactory, but we do hope that you have managed to hang your wallpaper and that it looks nice on your wall. Should you have any questions or need any assistance regarding this please do not hesitate to contact us on our email address on sales@fashioninteriors.co.uk or by telephone on 02476 011 299. We once again offer our apologies for any inconvenience caused and once again thank you for taking the time to leave your review. Kind regards, Fashion Interiors.

Posted 6 years ago

“It was a bit of a cheek to charge 98p for each sample of large-pattern wallpaper then only send an A4 size sample.”

Helpful Report

Posted 6 years ago

Hello, The cost of the samples are redeemable against your subsequent order. And so are in effect free-of-charge. I can see you didn't reclaim the cost of your samples so I have now setup a refund against your order for the samples costs. Larger samples are available on request, but most customers don't need such large samples. If you require larger samples in the future feel free to contact us directly. Thank you for your order and your subsequent feedback. Kind Regards, Fashion Interiors

Posted 6 years ago

“Fabric had a hole in it which I didn't notice until making the second curtain. I emailed you about this and attached a photo, expressing my dissatisfaction. Since I hadn't noticed this on my initial inspection you said that nothing could be done about it. As a seamstress with some years experience and a qualification in fashion and fabric I am absolutely sure it was not my error. I did manage to incorporate the hole into the side hem so in the end it does not show but I was disappointed with the service.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking the time to review your order with ourselves, we are sorry to hear that you received the fabric with a fault in it. We do try our utmost best to ensure that the fabric is sent and received in the top condition. We do appreciate that these kind of faults can be missed during the make up process, we do encourage that our customers contact us when they notice a fault so that we can rectify any faults/flaws in their items. We do appreciate that you did report this after the fact and this was subsequently passed on to Harlequin to make them aware of the fault so the batch could be inspected further. We once again thank you for taking the time to report this fault and leave your review. Kind regards, Fashion Interiors.

Posted 6 years ago

HSY is rated 4.8 based on 4,310 reviews