First time we used FI but would consider again. Curtains were the same material but way cheaper than John Lewis and came very quickly. The curtains came pre-pleated (i.e. they had tightened the tape already) and with the hooks inserted, saving us one job. Only minor complaint - hooks were at the top of the heading tape - assuming they would hang beneath a pole or rail - when we wanted the hooks at the bottom of the tape for a standard rail. Since we expected the hooks just to come in a bag, it's not really a complaint. FI - you might want to think about either a sentence somewhere saying this is how your curtains are sent so we know what to expect.