I've received consistently professional service since I first contacted the website, both on-line and via direct phone calls when my enquiries became a little more complex, requiring more detailed advice. Prompt, expert service and an extensive range of poles and accessories to choose from, more than I found anywhere else. Once my order was placed, the delivery was speedy, and a slight hiccup ( delivery company misplaced part of the delivery) was dealt with instantly and courteously, then rectified within a day. Wouldn't hesitate to use again. Many thanks.