I was shocked when I found out the refund and exchange policy was 14 days. I contacted customer service and it was very kind of to still honour a refund as everywhere else I shop on the net is 30 days. I understand the issues facing a small business and the reason for the minimum exchange period however, this unfortunately is the reason I am unlikely to order products again as I just dont feel comfortable with the risk of forgetting. Also now Tesco are selling Mamalicious products its easier to click and collect them from there. It would be good if you sold different brands or own brand items under "Yummy Mummy" which I guess will be better margin for you and give you control over your stock and range.