ORDERED A DRESSING GOWN AS A BIRTHDAY GIFT FOR MY SON- WAS WAY TOO SMALL. ARRANGED A RETURN THROUGH THE ONLINE SYSTEM. WITHIN 12 HOURS I HAD A PERSONAL MAIL FROM KEENAN WHO CHATTED TO ME ABOUT THE RETURN, THEN CONFIRMED IT AND IMMEDIATELY ARRANGED THE BIGGER SIZE. THIS WAS RECIEVED FIRST THING THE FOLLOWING DAY AFTER KEENAN ONCE AGAIN CONFIRMED HE COULD NOT SUPPLY THE XL BUT AGREED TO SEND ME A LARGE. i WAS OFFERED A STORE CREDIT TOO. I AM SO IMPRESSED WITH THEIR ONLINE EMAIL PRESENCE AND PERSONAL CUSTOMER SATISFACTION. AND A YOUNG MAN WITH A HUGE SENSE OF HUMOUR TO MATCH! SADLY THIS GOWN IS GOING BACK TOO....THE ARMS ARE TOO SHORT FOR MY LONG ARMED-LONG FINGERED BOY!GUESS I WILL TAKE THE CREDIT! THANKS YUPPIECHEF- SUPER ONLINE RETAILER