I am not usually in the habit of leaving public reviews, but this experience has shaken me to a point where I need an outlet. Whether you are dealing with Zabeel Travels or its offshoot Urgent Travels, approach them with extreme caution. Extremely bitter, frustrating and draining experience with their rude, uninformed, unempathetic, entitled and unprofessional employee Sumaira Naz. The reason why they have Urgent Travels is because they waste so much of your time with misdirection and misinformation that you are inadvertently so close to your travel date you have to use their services. Even after sending numerous emails, Whatsapp messages and paying for the service - I have to now hound them for a refund. It's really a shame. Even 1 star seems extremely generous. UPDATE As suspected - no sign of a refund from this sham of a company. And the "Owner" who has responded to this review does not seem to have understood the difference between a frustrated rant and "feedback". But again, considering how inept the employees are, this should not be a surprise.