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Zabeel Star Travel and Tourism LLC Reviews

4.1 Rating 519 Reviews

78 %

of reviewers recommend Zabeel Star Travel and Tourism LLC

Company Reviews

4.1

Based on 519 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

+97142560977

Email:

info@zabeeltravel.ae

Location:

P.O.Box 8432, Dubai,UAE
Dubai
8432

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not usually in the habit of leaving public reviews, but this experience has shaken me to a point where I need an outlet. Whether you are dealing with Zabeel Travels or its offshoot Urgent Travels, approach them with extreme caution. Extremely bitter, frustrating and draining experience with their rude, uninformed, unempathetic, entitled and unprofessional employee Sumaira Naz. The reason why they have Urgent Travels is because they waste so much of your time with misdirection and misinformation that you are inadvertently so close to your travel date you have to use their services. Even after sending numerous emails, Whatsapp messages and paying for the service - I have to now hound them for a refund. It's really a shame. Even 1 star seems extremely generous. UPDATE As suspected - no sign of a refund from this sham of a company. And the "Owner" who has responded to this review does not seem to have understood the difference between a frustrated rant and "feedback". But again, considering how inept the employees are, this should not be a surprise.”

Posted 7 months ago

“Worst worst and worst All thee staff are extremely rude and careless they font care and they will behave extremely rude when they know its your mistake I was dealing with safana and I have to call her 10 times for visa process and update”

Posted 9 months ago

“Worst service in my life I get from Miss Sumaira they don’t know nothing totally unprofessional team don’t go with them, more than 2000 aed I paid them for rubbish service.”

Posted 11 months ago

“Mam Safana is one of a Great example when it comes to customer service! From the begining until the end, process was so smooth and clear. a kind individual and respectful! kudos to Mam Safana and the rest of the team. Godbless 🙏🏻 Vince :)”

Posted 1 year ago

“just unable to understand that the delivery cannot be at the door as we pay an additional fees for this and still the person concerned says the company doesnt pay2 dhs parking and we need to go down and collect the passport, unheard of , despite mentioning that we are busy, no flexibility , this way business can fall down for sure , as we will think 100 times to repeat our orders.”

Posted 1 year ago

“Quick and Trustworthy”

Posted 2 years ago

“Excellent service”

Posted 3 years ago

“I requested for assistance but was terribly unsatisfactory at all. I ask the person who assisted me questions regarding the visa application.. The questions I asked, the same feedback I got from the Embassy as I was advise “the back office” will “carefully” handle everything but it wasn’t as I expected.”

Posted 3 years ago

“All the services are excellent but I am personally affected by the Corona virus crisis. It has been 16 days of waiting to get my money back or fix the situation.”

Posted 4 years ago

“One of the best travel agencies in UAE.”

Posted 4 years ago

“Good and Prompt service!”

Posted 4 years ago

“I am happy from from yours service”

Posted 4 years ago

“Very good communication good people”

Posted 4 years ago

“very good and fast service”

Posted 4 years ago

“Honestly job”

Posted 4 years ago

“very friendly staff, good customer service and have all updated info about submitting documents for the visa.”

Posted 4 years ago

“Process was fast & very inclusive (i was carried along every step). Also, Al Chrich was very helpful with finding a hospital for my Yellow card which was necessary for my Visa. I would recommend their services.”

Posted 4 years ago

“Mr.Hadi was excellent in his network and he guided us very neatly and help us a lot and is knowledgeable in his work.”

Posted 4 years ago

“The staff was helpful, understanding, patient for changes.”

Posted 4 years ago

“Thanks to Hadi (employee from abuhail branch)because he was very helpful and professional .”

Posted 4 years ago

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Zabeel Star Travel and Tourism LLC is rated 4.1 based on 519 reviews