**Very Frustrating Service - not recommended for the faint of heart!!!** Called them on a Thursday to arrange for their visa services and to collect my passport on Sunday. Waited all day Sunday and called them on a Monday morning, only to be informed that they forgot about my passport collection. Rescheduled the passport pick up for Tuesday before 3pm from my office. Yet again, was left waiting and waiting all day for the pick up. The PRO called at 3:10pm to inform me he would only get to my location at 4:20pm. Visa was issued within the 5 working days (as promised) however getting my passport from them was another struggle. I scheduled with their office on Tuesday noon to deliver my passport back to me on Wednesday, waited for them all day till 6pm Wednesday and no delivery nor call from their side. Tried calling them and their landline was disconnected all day, I called the mobile numbers listed on their website, but they would not give me any solid information on the delivery. Come Thursday, I finally got their attention on the website chat feature and they informed me that they forgot to deliver my passport on Wednesday. Requested for them to call me back as their landline was still disconnected, literally begged them to call me so I could talk to them on the phone regarding my delivery but they wouldn't. At the moment, I am still waiting to collect my passport from them, have vague delivery information given to me from them, they wont call me back, and I'm traveling over the weekend. Sad to say, but this is HIGHLY Unacceptable Customer Service.