I have shopped with Zaful almost a dozen times before & have always had a pleasant experience. I don't know if something behind the scenes has changed, but on my most recent order, I purchased 26 items totaling over $300.00 on February 27th, 2019. It is now March 12, 2019 & my order still says "processing". When I call Zaful customer service the reps are VERY nonchalant and honestly don't give a damn what happens to your order or your money. Each time I've called I was told that my order is "at the warehouse and will be shipped soon". It was only until TODAY 3/12/19 that I was FINALLY told my items are NOT in stock. Why didn't the website reflect this information before I purchased and why couldn't the previous customer service reps tell me this last week? The customer service rep "Joe" that I spoke with today was the WORST of all. First, he told me several items were out of stock, then he told me three. When I asked him which items were out of stock (so that I can cancel them) he was very rude and was rushing me off the phone. I had to ask hime several times to specify which items were not in stock. Finally, he told me it was 3 items, (2 skirts and a bikini) then he told me I'd be getting a refund of $99.00... I told him that amount sounds way too high for just 3 items (Correct amount would've been around $45.00) He kept asking me if I was sure I wanted to continue to hold while he, "Checked this one" (not sure what that even means) Finally, he told me my refunded amount would be $44.04. I then asked him if he could confirm which items I would be receiving he said, "All of them"...Joe refused to tell me which items I'd be receiving and I believe it is because he had no idea what he was doing, nor did he care. I am so completely blown away by carelessness I don't even know where to begin. I purchased almost 30 items so that I could review them for my YouTube channel. I promise that I will post this awful review EVERYWHERE I can. I asked to speak with a supervisor or manager several times and was denied by both reps. The reps claim they have no one in leadership/management. Although the clothes are cute at best, it's NOT worth the HASSLE. Zaful has LOST A CUSTOMER.