Go ahead and just change the name to awful. It's way more appropriate after the customer service nightmare we just went through. Absolutely no common sense or any attempt to help with a shipping problem even though we identified the problem more then early enough for something to be done. It was to the point of embarrasing trying to explain the situation and have anyone be able to understand even though we had full tracking and knew where the package was from the moment it was shipped. It passed through 3 hubs and the mistake somehow could not be fixed. Instead our package was not delivered and disposed of with no refund or replacement. A simply terrible experience and terrible company support and customer service.