I ordered on February 20, 2020. They said it would be 3-5 days to prepare for dispatch, but it didn't ship out until March 5, 2020. They said wait 25 business days for the package to be delivered. It has been well past that point and I still have no package. I can't even track it at all. Customer service thinks my address is wrong even though I have double checked with them. I spent $60 on four clothing items. Zaful is doing a lot to not have to refund my order, so I went through my bank to dispute the order. I suggest you contact your bank to get your money back if you also did not receive your Zaful order.