Anonymous
I live in the United States. So yes - my packages always take forever. However, you can’t beat a $10 bathing suit or 8$ lingerie set. I have made the mistake of ordering with the mindset of an Amazon shopper, expecting my items before leaving for vacation and not receiving them until I had actually returned. However, although they offered the option for me to send the items back for a refund, I declined because I loved the pieces I’d received. If you order knowing it could take a month or longer to receive, It’s a great site. I think it’s important to consider things are going to take longer than normal right now. The warehouse is in Hong Kong ... And I’m sure you’ve heard - we’re in the middle of a pandemic. So, obviously things are going to take longer to prepare to ship and then get past customs. I have an order in process right now that I’ve received partial shipment for, but am unable to track the other half. I have been working with customer service to resolve and they have been extremely responsive. The best way to get a quick response is to create “a ticket”, under customer service and provide your order number. They are quick to reply and very helpful. You also have the option to click “reminder” when you go in to view your order, which seems to help speed up the initial preparing of the shipment. In the end - you get what you pay for. Long wait times is a small compromise in comparison to the price tag (for better than expected quality) and original pieces. If you want something same day or next day, go to amazon or see if Nordstrom has curbside pick up. And one more thing, be nice.
4 years ago
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