A hideous experience, ordered 3 dresses, filled in the online info to return 3 dresses. Sent the 3 dresses via Hermes and was only credited for 2. Rang to speak to customer services and told to send Hermes receipt and fill in a legal disclosure form. Having then returned these documents I’m told I need to send photographic ID. with an expiry date. Passport, ID card or Driving licence, non of which I have. Then told if I don’t have these documents I can’t have a refund, many emails and calls later I still haven’t received a refund. To add insult to injury they sent an email to say the dress I liked is now back in stock in my size!!!!!!!! It was completely sold out, SOMEONE MUST HAVE RETURNED IT.