Zalando Reviews

Name: Zalando
Address: 31 35 Kirby Street, London
Rating: 2.10

2.1 Rating 129 Reviews

27 %

of reviewers recommend Zalando

2.1

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zalando:

Zalando offers its customers shoes and fashion from 1000 different brands with free shipping online. Zalando provides a complete shopping experience with variety of choices. Our aim is to offer our customers and a huge range of stylish shoes and fashion items with excellent customer service and the advantages of an easy and secure online shopping experience.

Visit Website

Phone:

0800 0280077

Email:

service@zalando.co.uk

Location:

31 35 Kirby Street
London
EC1N 8TE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly not recommended. Got Bell Super 3R from zalando lounge. It came with factory flaws at jaw part. Asked them to replace jaw part but they told me all they can do is take whole helmet and refund me cash to 14 days. Waste of time, look somewhere else.”

Helpful Report

Posted 1 month ago

“Got Bell super 3r helmet from them. It came with factory flaws at jaw. Asked to replace jaw part. They told me all they can too is take helmet and refund. Waste of time. Look somewhere else.”

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Posted 1 month ago

“Lost my parcel and refused to give me a refund Terrible customer service”

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Posted 1 month ago

“don't recognise the proof of delivery door, wanted to speak to an agent as first time using them and they've made it impossible to resolve”

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Posted 2 months ago

“Absolute horror dealing with this company. They ship with EVRI and as I come to find out, EVRI is also a nightmare. They delivered to the wrong address (their GPS tag and photo proves it), yet ZALANDO refuses to do anything about my claim. Will report them to every consumer agency possible. Customer support is absolutely awful and useless.”

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Posted 3 months ago

“Elendig kundeservice, er ingen måte å kansellere ordre ved feil adresse samt endre”

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Posted 5 months ago

““I had an incredibly disappointing experience with Zalando. I ordered snow boots, and not only was I not notified when the item was lost, but when I reached out to their customer service team via chat, I was treated very poorly. The representatives were unhelpful and dismissive of my concerns, leaving me feeling frustrated and undervalued as a customer. This lack of communication and poor treatment is unacceptable, especially for an online retailer. I would not recommend Zalando based on this experience and will be hesitant to shop here again.””

Helpful Report

Posted 5 months ago

“The return service is the most execrable I have ever encountered, the site's policies are totally lying as the return is received within 14 days of pickup by courier and the support is of a despicable quality.”

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Posted 6 months ago

“Purchased a pair of ladies shoes from the film wicked £164 for my granddaughter messages show delivered 24 Dec but have not been delivered customer service said they would call me back with in 5 days to see what has happened to them but have not had any call back 3 Jan looks like I have just lost though bad management will not use them again”

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Posted 6 months ago

“Horrible pruducts and very cheep”

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Posted 6 months ago

“Worst company. proceeding with legal action as I never received my order.”

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Posted 7 months ago

“Apparently it takes two weeks for them to send your order, and costumer service won't tell me why. I have never had such bad service before. If you can wait with no possibility for communication I guess it's fine. But I'm never going to order from here again.”

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Posted 7 months ago

“bestiller du varer her å velger ''feil strl'' siden du normalt bruker en strl å zalando sin er større kan du ikke bytte varen til den normale strl du vil ha selvom dem ikke har sendt pakken enda.. kommer ALDRI til å handle her igjen”

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Posted 7 months ago

“Absolutely don’t buy anything from them! thieves! I wish I had checked the reviews sooner! very reprehensible behavior on a daily basis! the courier leaves an empty parcel or one with missing items in front of the house and notes that it has been delivered! you don't get what you paid for and they wash their hands of it! The case was reported to Obmusmen organization and to the bank as fraud! Customer service absolutely horrible! Ordered men’s shoes and cap and socks for £211 and got it only sock 🧦!!!!”

Helpful Report

Posted 8 months ago

“I ordered a Mark Cain coat from them. It is 100% fake. The color is wrong and it doesn’t fit correctly and it looks nothing like the real one. I have not been able to get a hold of them to even get a refund I will never ever Shopped there again”

Helpful Report

Posted 9 months ago

“Rinnovo automatico di Zalando Plus senza nessuna comunicazione al cliente, pratica assolutamente scorretta. L’assistenza clienti non vuole rimborsare quanto preso dal mio conto in quanto dice che sono passati 14 giorni dal rinnovo, peccato che è una menzogna in quanto i soldi sono stati scalati ieri. Li denuncerò alla mia Unione consumatori e vediamo se cambiano atteggiamento.”

Helpful Report

Posted 10 months ago

“- Does they lack a group of managers to whom the customer support team reports? - Is there no one evaluating how they perform their job? - Is there no one to whom a customer can provide feedback about the support team's work? DISCLAIMER: Based on their behavior, the answer is NO ONE CARES. To these questions, which I have asked more than five times via email, all the customer support team members with whom I interacted ignored me and sent automatic responses. Finally, one of them answered with the following: "We would like to bring to your notice that we are a group of people here to help you via this email chain. There is no such person responsible for customer satisfaction in our company (Customer Success Manager) or a dedicated email account." No one is responsible for customer satisfaction. No one you can contact regarding the awful work of the support team. They deleted all the reviews below the products, and now you’re buying a pig in a poke. You cannot easily find how to contact them; they have hidden this option as much as possible. You have no options to contact them via form or email because their website basically sucks, and that page doesn’t work. The live chat is poor, and they close it in your face as soon as you ask about your rights. Long story short, never waste your precious time on them; it is NOT worth it. They simply don't care about you as a customer. No, NO, and again, NO. Never. The worst customer service I have ever faced. Misinformation, disinformation, closing chats directly in customers' faces, being mean — it's all part of their customer service. Big NO.”

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Posted 10 months ago

“It’s a con game,do not trust this people 7 months, still waiting my shoes Disgusting….UK government should stop this people to trade in this country”

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Posted 11 months ago

“I ordered a raincoat with zalando a month ago but never received it. They refuse to give me a refund. They tell me my package has been delivered when it hasn't. When I contacted UPS, they told me they cannot locate my parcel and don't know where it is ans they advise me to contact zalando. I lost almost 60 pounds. I have tried to call ups and zalando on the phone but I am hearing impaired and no native English speaker and I'm under the impression they take advantage of my situation. I don't know what to do.”

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Posted 11 months ago

“Er is altijd een probleem met de partners wanneer je een retour terug hebt gezonden duurt de afhandeling veelte lang waardoor de klant een herinnering krijgt van Zalando, en wij als veel besteller moeten bijna iedere week contact op nemen met Zalando, door de trage afhandeling van de partners daar worden wij als klant niet blij van. Wij gaan stoppen met Zalando”

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Posted 1 year ago

Zalando is rated 2.1 based on 129 reviews