Zalando Reviews

Name: Zalando
Address: 31 35 Kirby Street, London
Rating: 2.22

2.2 Rating 116 Reviews

30 %

of reviewers recommend Zalando

2.2

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zalando:

Zalando offers its customers shoes and fashion from 1000 different brands with free shipping online. Zalando provides a complete shopping experience with variety of choices. Our aim is to offer our customers and a huge range of stylish shoes and fashion items with excellent customer service and the advantages of an easy and secure online shopping experience.

Visit Website

Phone:

0800 0280077

Email:

service@zalando.co.uk

Location:

31 35 Kirby Street
London
EC1N 8TE

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Zalando 1 star review on 24th October 2022

Katya Taryannikova

Zalando 1 star review on 28th November 2021

Happy D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company. proceeding with legal action as I never received my order.”

Helpful Report

Posted 1 week ago

“Apparently it takes two weeks for them to send your order, and costumer service won't tell me why. I have never had such bad service before. If you can wait with no possibility for communication I guess it's fine. But I'm never going to order from here again.”

Helpful Report

Posted 1 week ago

“bestiller du varer her å velger ''feil strl'' siden du normalt bruker en strl å zalando sin er større kan du ikke bytte varen til den normale strl du vil ha selvom dem ikke har sendt pakken enda.. kommer ALDRI til å handle her igjen”

Helpful Report

Posted 1 week ago

“Absolutely don’t buy anything from them! thieves! I wish I had checked the reviews sooner! very reprehensible behavior on a daily basis! the courier leaves an empty parcel or one with missing items in front of the house and notes that it has been delivered! you don't get what you paid for and they wash their hands of it! The case was reported to Obmusmen organization and to the bank as fraud! Customer service absolutely horrible! Ordered men’s shoes and cap and socks for £211 and got it only sock 🧦!!!!”

Helpful Report

Posted 1 month ago

“I ordered a Mark Cain coat from them. It is 100% fake. The color is wrong and it doesn’t fit correctly and it looks nothing like the real one. I have not been able to get a hold of them to even get a refund I will never ever Shopped there again”

Helpful Report

Posted 2 months ago

“Rinnovo automatico di Zalando Plus senza nessuna comunicazione al cliente, pratica assolutamente scorretta. L’assistenza clienti non vuole rimborsare quanto preso dal mio conto in quanto dice che sono passati 14 giorni dal rinnovo, peccato che è una menzogna in quanto i soldi sono stati scalati ieri. Li denuncerò alla mia Unione consumatori e vediamo se cambiano atteggiamento.”

Helpful Report

Posted 3 months ago

“- Does they lack a group of managers to whom the customer support team reports? - Is there no one evaluating how they perform their job? - Is there no one to whom a customer can provide feedback about the support team's work? DISCLAIMER: Based on their behavior, the answer is NO ONE CARES. To these questions, which I have asked more than five times via email, all the customer support team members with whom I interacted ignored me and sent automatic responses. Finally, one of them answered with the following: "We would like to bring to your notice that we are a group of people here to help you via this email chain. There is no such person responsible for customer satisfaction in our company (Customer Success Manager) or a dedicated email account." No one is responsible for customer satisfaction. No one you can contact regarding the awful work of the support team. They deleted all the reviews below the products, and now you’re buying a pig in a poke. You cannot easily find how to contact them; they have hidden this option as much as possible. You have no options to contact them via form or email because their website basically sucks, and that page doesn’t work. The live chat is poor, and they close it in your face as soon as you ask about your rights. Long story short, never waste your precious time on them; it is NOT worth it. They simply don't care about you as a customer. No, NO, and again, NO. Never. The worst customer service I have ever faced. Misinformation, disinformation, closing chats directly in customers' faces, being mean — it's all part of their customer service. Big NO.”

Helpful Report

Posted 3 months ago

“It’s a con game,do not trust this people 7 months, still waiting my shoes Disgusting….UK government should stop this people to trade in this country”

Helpful Report

Posted 3 months ago

“I ordered a raincoat with zalando a month ago but never received it. They refuse to give me a refund. They tell me my package has been delivered when it hasn't. When I contacted UPS, they told me they cannot locate my parcel and don't know where it is ans they advise me to contact zalando. I lost almost 60 pounds. I have tried to call ups and zalando on the phone but I am hearing impaired and no native English speaker and I'm under the impression they take advantage of my situation. I don't know what to do.”

Helpful Report

Posted 4 months ago

“Er is altijd een probleem met de partners wanneer je een retour terug hebt gezonden duurt de afhandeling veelte lang waardoor de klant een herinnering krijgt van Zalando, en wij als veel besteller moeten bijna iedere week contact op nemen met Zalando, door de trage afhandeling van de partners daar worden wij als klant niet blij van. Wij gaan stoppen met Zalando”

Helpful Report

Posted 5 months ago

“Discusting scammers. Please don’t go near them. My order 6 weeks ago never arrived. They are trying to tell me it did. Liars and thieves they are. Please don’t buy from them. Scam scam scam”

Helpful Report

Posted 6 months ago

“Avoid!!!!!! Thieve- will not refund you on all your returns, will claim they didn't recieve them. Customer service rude and aggressive and will disconnect call- never a good sign from a company Just don't shop with them, you'll cry, delivery, non delivery, returns, customer service. The whole experience will have you miserable. You work hard for your money, don't give it to Zalando, they'll bend you over!”

Helpful Report

Posted 7 months ago

“Scam scam scam. Never got my parcel and it’s over 5 weeks don’t buy from them”

Helpful Report

Posted 7 months ago

“Criminal company, run by frauds. These people have scammed by son out of 1000's. Others need protecting from them.”

Helpful Report

Posted 8 months ago

“Discusting company Cake products and no refunds Scammer company”

Helpful Report

Posted 9 months ago

“Ordered an item and recieved the wrong item. Sent back re ordered the item again guess what got wrong item again. I am now awaiting refunds for 2 items which come to nearly £200 . I question do they even have items in stock that you are ordering quite frankly”

Helpful Report

Posted 1 year ago

“If I could give zero stars I would! Avoid ordering from this “company” at all costs! Ordered a North Face jacket for £269.99 from them, Yodel website said the item was refused pick up from the sender as it was poorly packaged/damaged and to contact the sender, on contacting Zascamdo they confirmed the parcel had been damaged and returned by the courier and would be refunded in 5 days, following 7 days received a further email saying they had received my return (it was never delivered to be returned!!) and they will refund in 7 days! Unacceptable, have contacted credit card fraud team to recoup the payment and reporting to Trading Standards.”

Helpful Report

Posted 1 year ago

“Disgusting company they don’t seem to refund I will report this to the trading standard to investigate they are based in Germany and think it’s ok not to refund on lost packages”

Helpful Report

Posted 1 year ago

“not refunding returned items.SO basically an illegal company.”

Helpful Report

Posted 1 year ago

“Gave zalando five stars, I ordered two items and they were delivered within five days. I would definitely use this website again”

Helpful Report

Posted 1 year ago

Zalando is rated 2.2 based on 116 reviews