I ordered 6 pairs of shoes to try different styles and sizes. Kept 1 and returned 5. Zalando confirmed receipt of the parcel but refunded me for 2 only. When I emailed them asking for money, they are asking me to scan and send my photo ID along with a form. Do retailers have right to the data within photo IDs? I am raising a dispute through my payment provider, reporting zalando to the police for scam and sharing my story online on various platforms to see if anything else can be done to get my money back; is there anything else can be done to correct the retailer misbehaviour?