Jay
Abysmal customer service and outdated website... I was keen on getting an item that was in high demand so I wanted to purchase it quickly. For some reason, there was a glitch on the website that made it impossible to go past the address stage of checkout. I had this item in my basket but they apparently don't offer a 'reserve' function, unlike every other clothing website I've used (for this very reason). Eventually, they got it fixed (after days) and the item was removed from my basket and it was out of stock. During this time, I reported the issue and kept raising the problem of it being out of stock soon but they offered no solution. It felt like I was talking to a brick wall... I've not had that experience with other clothing companies, and it was my first time using Zalango. No more...
2 years ago
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Zalando has a 2.3 average rating from 109 reviews

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