Where do I start? They delivered the wrong item and had hermes collect this. I expected the correct item to then be sent. After enquiry they told me had to re-order and pay again for the item I had already paid for. I don't have a habit of sending good money after bad so requested a full refund. They said this would take 14 days and to contact them if not received. Yes you guessed it, no refund after 28 days. I contacted them again and was told they had no record of the incorrectly sent item being returned and requesting I provide evidence. Other than Hermes the carrier collecting the package I have none and they had previously agreed to the refund. I have again requested the refund and angry at the incompetence and time consuming input on my part when dealing with Zalando. I will post further updates.