Received email asking me to confirm email address change that I did not request. Got in touch with them to say that I did not request the change and there seemed to have been a security breach. Was told that I would need to reply to a verification email with some personal details. I duly did so and did not receive a reply. A few days later I still could neither access my account or reset my password. Asked them again what was going on and was told that my entire account had been deactivated without knowledge or warning. Needless to say, I told them that this was ridiculous and the issue could have been resolved had they simply helped me change my password. I have now lost access to my entire order history and can't check it against my credit card statement. I have seen other people on review sites having this same issue. There appears to be major security issues on Zalando. People who value their personal information should stay well away.