I’ve had some issues with Zalando but they more or less were solved but this one is just worrying and upsetting. I returned a pair of Jordans and after a while realised they weren’t refunded so I contacted Zalando, they confirmed they had received them, made me sign a form and then said that they didn’t receive them and they cannot refund me until I return them. I was just dismissed and now I’m being completely ignored. it’s a lot of money I have lost. I’ve also returned another order and I don’t know if the same thing will happen again. I think people should be aware and be careful ordering from Zalando because this may happen to you!