I ordered a raincoat with zalando a month ago but never received it. They refuse to give me a refund. They tell me my package has been delivered when it hasn't. When I contacted UPS, they told me they cannot locate my parcel and don't know where it is ans they advise me to contact zalando. I lost almost 60 pounds. I have tried to call ups and zalando on the phone but I am hearing impaired and no native English speaker and I'm under the impression they take advantage of my situation. I don't know what to do.
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