I ordered 12 items from Zalando for Christmas on the 26th of Nov. Thy were sent out in two packages. On the 2nd of Dec I got an email saying 3 of the items where no longer available, whatever it's only 3 but still a bit disappointing. Then on the 8th of Dec I got an email saying all my other items that where in the larger parcel had been returned. I rang customer service and they told me they had an issue with there 3rd party logistics providers in Germany and it had been returned to their warehouse. I went and looked at my items and again another 5(so that's 8 in total) of the 12 we unavailable. I don't think these items where available from day one and their product inventory management system wasn't keeping up with demand and hence I was left in the lurch and they have this excuse regarding the 3rd party logistic provider lined up for the call center staff(what enterprise company in ebusiness cannot handle this in todays age). When I rang customer service today(8th Dec), I was told I could reorder again when stock was in and I had one parcel on the way with one t-shirt....what good is that to me, I ordered well in advance for Christmas and got this service, I've been buying online for years and have never had this happen, if I could give no stars I would. I reside in Ireland and will be plastering this all over social media and local radio as I reside in Cork. The girl in customer service Chloe(an American/Canadian) was dismissive, kept telling me well one's on the way and when I asked to be put through to her manager she said she couldn't do that. Zalando have a great selection of clothes that I would wear but after this experience I wouldn't recommend ordering large amounts from them in one go. I wouldn't order from them again(not that it matters). I worked in ecommerce and have actually targeted them from my previous company, Matt Blomley - Director Logistics Product & Strategy, Sönke Bullerdiek - Head of Business Development & Operations and Carsten Biel - Director Customer Care need to have a long look at the company and actually make some investments instead of being tight with their monies and stop building there own systems or move away from monoliths like SAP.