Zalando SE Reviews

3.2 Rating 200 Reviews
57 %
of reviewers recommend Zalando SE
3.2
Based on 200 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Delivery times are not at all what is promised when you are ordering. It would be fairer not to promise delivery in 1-3 days when its actually more than one week.
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Posted 2 weeks ago
I spoke with support, they did not deliver the goods they promised to deliver on time. The operator always closes the chat himself after his answer. Worst experience ever. They don't even try to correct their mistakes
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Posted 2 months ago
I used to be an avid Zalando fan, with multiple purchase per month. Lately orders started to go lost, and the customer service is just repeating textbook lines. I had to wait over 3 weeks to get refunded for an order I never received. The same thing happened to me again, and as I demanded to be refunded immediately this time, the customer support kept repeating the same lines until they just hang me off from the chat. I am not sure what is going on with Zalando, but it isn’t good.
Zalando SE 1 star review on 3rd January 2024
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Posted 2 months ago
Zando lahs the worst online experience and terrible customer service. The items may be good and cheap, but the website is so hard to use and directs you incorrectly. It is impossible to undo a choice, for example (I chose home delivery but didn't realize there was an extra charge, so I tried to change it back to standard delivery, but it was impossible, even after I cancelled the order and made a new one). Also, it says you can cancell and order, but when you click on the bekreft (confirm) button, nothing happens, so it is actually impossible to cancel an order, even right after you make it. You can't change an order even right after you make it either. (I ordered the wrong sock size and just wanted to change that.) The website says you can do all these things, but you simply can't (it gives you directions that are incorrect and lead nowhere. So frustrated! I will never use this company again, even though the prices are quite good.
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Posted 3 months ago
I've had enough. I've been trying to return items worth 400 euros, but every scheduled pickup turns out to be a complete scam. Blocking my number and ignoring emails won't make this go away. You've taken my money, and it's time to fix this. I demand a resolution NOW. 🚫 DON'T BUY FROM THERE AND BE CAREFUL, everyone needs to know about this!
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Posted 3 months ago
For the third time in a row, my goods have not been delivered. The post office says Zalando is giving the wrong address. I've written to support for the sixth time, but they haven't solved the problem. Every time they tell me to place a new order if I want to receive the goods. But every time the delivery error is repeated. I will try other sites, they are not customer-oriented at all.
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Posted 3 months ago
I bought jeans and after 3 days the price dropped by around 10 Euro so I talked with them to change the invoice to the current price. However, they told me that we can't do this but you if you return the one that you have to us and order a new one so you get it cheaper. Still, I couldn't understand what is the point of this loop if in the end I will get it cheaper just change the invoice and we are done, really brainless employees!
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Posted 4 months ago
Läs alla recensioner innan du handlar från dem! Skaffa ingen presentkort heller om du vill köpa ngt annat än skor och kläder! Sämsta kundservice, ingen vet ingenting, om en får svar på mejlet så handlar det om helt annat än det som efterfrågats.
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Posted 6 months ago
Test Test Test Test
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Posted 7 months ago
Celeritas y Zalando sin servicio. Celeritas viene, si no estas en casa te llama cuando el repartidor ya esta fuera de la zona (eso es lo que dice sin saber nunca si ha venido de verdad!) no existe organización para la entrega, es solo una oportunidad! y cuando en la web le dices a Celeritas de cambiar el dia de entrega, ya ha devuelto el paquete... Servicio? no existe! quien sabe desde donde llamaran los repartidores para cubrir el expediente. Celeritas y Zalando no cumpliis con lo ofertado!!!
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Posted 1 year ago
Skickar påminnelsefakturor utan att skicka ursprungliga fakturor och kräver 120 kr påminnelseavgift. Skurkaktigt
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Posted 1 year ago
I returned my item back in November and still waiting for my refund and anytime a email all I get is there is delays. Can't contact them as there is no contact number so definitely will not be ordering from them again.
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Posted 1 year ago
Every time you pay they allowed to pay first
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Posted 1 year ago
My order number is 11410043963912. After paid and waited for 2 weeks, I found the order statue changed to be returned. But I never got my package. I dont know where is my package and why it showed to be returned. I did not get my money back and did not get my package. I event dont know how I can contact with Zalando. There is not message for leaving place about the order, there is no phone number to contact with. I am in Spain. Still I am checking my package after two weeks.
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Posted 1 year ago
Fir the second time I have now returned items and something will go missing from the return .
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Posted 2 years ago
I was waiting to receive my order, and today, I received an email saying that I had returned the parcel? How will I return something that I didn't receive? I contacted the chat of Zalando and I was informed that nothing could be done, once they received the return (the parcel that I didn't even received). Order number 18901001067896I.
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Posted 2 years ago
Ordered 2x pairs of “Orthopaedic “shoes on 17/ 1 / 2022 . Received numerous txts stating they had been shipped but unable to deliver due to Covid health restrictions.. ( checked site listed and found to be an unsecured site ) . Different contact numbers each time !!! Package arrived today !! Just the cheapest , nasty plastic “ “scandal’s “I’ve ever seen . Absolute rubbish .. no shoebox just thrown in a post bag .. and only I pair .. Still waiting the second pair to arrive .. then I will be requesting a complete refund for these disgraceful items . A complete scam !!!! DO NOT fall for this site . Will be putting in a Scam report .. !!!
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Posted 2 years ago
paying method
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Posted 2 years ago
Shoes were 3 weeks late. They came without a box, just in a bubble wrap bag. Shoes are plastic, not worth more than a $2 flip flop you would buy in a $2 shop. I paid $60 for this $2 product. Horrible, do not buy anything from this provider, they are a scam!!
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Posted 2 years ago
Not sure which country you all are talking about in your reviews, it would be helpful to know, but Zalando in Sweden is really good. I have ordered multiple times and generally never a problem. Once during Covid I had multiple orders in one box and there was some confusion as to which payments went to which order, but the customer service resolved it quickly.
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Posted 2 years ago
Zalando SE is rated 3.2 based on 200 reviews