Zalando SE Reviews

3.2 Rating 200 Reviews
57 %
of reviewers recommend Zalando SE
3.2
Based on 200 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Not sure which country you all are talking about in your reviews, it would be helpful to know, but Zalando in Sweden is really good. I have ordered multiple times and generally never a problem. Once during Covid I had multiple orders in one box and there was some confusion as to which payments went to which order, but the customer service resolved it quickly.
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Posted 2 years ago
Great delovery price and product
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Posted 5 years ago
Some.goid deals on really quality clothing and shoes. Order came quickly, site well structured.
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Posted 5 years ago
La livraison rapide et les 100 jours pour échanger
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Posted 5 years ago
good communication, easy to navigate website
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Posted 5 years ago
Lovely shoes though a bit bigger than my normal size. Timely delivery.
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Posted 6 years ago
You always find whatever you are look for in there but it's a bit more expensive, like you may find the same somewhere else a bit cheaper
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Posted 6 years ago
Good description of products and fitments, free delivery and returns. Good brands at a decent price whilst on sale.
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Posted 6 years ago
Great prices for the item I was after and very prompt delivery
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Posted 6 years ago
Fast delivery, broad choices
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Posted 6 years ago
Zalando products are durable and delivery takes quite a short time to reach final consumer. Very effective and efficient and returning an article you fall outbof taste with is quite easy and stress free.
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Posted 6 years ago
Puntualità e correttezza
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Posted 6 years ago
Good prices and high quality items. Trustworthy and fast.
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Posted 6 years ago
I got my product a couple days after ordering. Its nice that i get it so fast
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Posted 6 years ago
Offer free delivery and free returns for 30 days
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Posted 6 years ago
Postage took a little longer then expected, then hard to return
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Posted 6 years ago
Delay in despatch but was kept informed
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Posted 6 years ago
Zalando is a very good company and has a fantastic online shopping experience... Every time I have purchased something, it arrived quickly and perfectly packed. Now, there has been a few hiccups along the way, but their customer communication has been excellent and the matter has been rectified right away. All in all, a fantastic shopping site that I will be using time and time again... Thank you Zalando Samantha Mulcahy
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Posted 6 years ago
Extremely quick next day delivery
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Posted 6 years ago
Usually excellent service. However last experience they confirmed order by email, took payment from card (not pending despatch) and then I didn't hear anything for three days. When I called customer service the representative told me the order was delayed due to waiting for an item. That's fine but I would have appreciated an email to inform me within 24 hours of placing my order.
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Posted 6 years ago
Zalando SE is rated 3.2 based on 200 reviews