Zalando SE Reviews

Name: Zalando SE
Rating: 3.21

3.2 Rating 200 Reviews

57 %

of reviewers recommend Zalando SE

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Metrics

3.2

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The have good product line, good delivery and responsive customer service. However on most orders I have had issues with returns. All returned items are not refunded. It is a great inconvenience to be chasing the company, providing evidence and waiting for the refunds. I find this quite discouraging and unethical”

Helpful Report

Posted 4 years ago

Zalando SE is rated 3.2 based on 200 reviews