Zalando SE Reviews

3.2 Rating 200 Reviews

57 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.2

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service 888.286.5956 - Average ... “ Worst customer experience ever! I order 3 items and non arrived. So I had to complain to the shipping company, who still

1 Helpful Report

Asked by Call (1 year ago)

Jag har betalat två gånger samma beställning kan ni tillbaka mina pengar

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Answered by Amandeep kaur (4 months ago)

Would anyone recommend this site for ording Jordan 1 because im really unsure.

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Asked by lilly (4 years ago)

Would anyone recommend this site for ording Jordan 1 becaise im really unsure.

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Asked by lilly (4 years ago)

Has anyone received non genuine shoes from zalando?

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Asked by Niora (5 years ago)

Has anybody ordered a cocktail dress on here just wanted to know how it fitted on plus size ladies did the dress fit to exact size or do you need to order one size up Thanks