Zalando SE Reviews

3.2 Rating 200 Reviews

57 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.2

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Zalando SE deliver?

Helpful Report

(1 month ago)

Zalando SE delivers items by Courier and Postal Service.

Helpful Report

(1 month ago)

66.67%

Industry Average

“ Delivery is fast, customer service is great. They even sent me a small box of chocs to say thanks for being a loyal customer. (I buy a lot of clothes!) ”

- Nadia

“ Always great service, fast delivery, excellent quality and well packaged. ”

- Masudah

“ Unbelievably fast delivery and both items were excellent quality at a reasonable price. ”

- COLIN MCFETRIDGE

Zalando SE Reviews

Delivery - Average