Zalando SE Reviews

3.1 Rating 218 Reviews

54 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email

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How does Zalando SE deliver?

Helpful Report

(1 month ago)

Zalando SE delivers items by Courier.

Helpful Report

(1 month ago)

57.14%

Industry Average

“ Orders Sent payment nothing was delivered, they said it had been absolutely terrible customer service I have waited over 3 months. Maybe they Sent but their delivery contractors are thieving or they just haven't sent ”

- Anonymous

“ Delivery times are not at all what is promised when you are ordering. It would be fairer not to promise delivery in 1-3 days when its actually more than one week. ”

- Anonymous

“ It is impossible to undo a choice, for example (I chose home delivery but didn't realize there was an extra charge, so I tried to change it back to standard delivery, but it was impossible, even after I cancelled the order and made a new one). ”

- Catherine

Zalando SE Reviews

Delivery - Average