Zalando SE Reviews

3.1 Rating 217 Reviews

54 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 217 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Zalando SE deliver?

Helpful Report

(1 month ago)

Zalando SE delivers items by Courier and Postal Service.

Helpful Report

(1 month ago)

57.14%

Industry Average

“ Orders Sent payment nothing was delivered, they said it had been absolutely terrible customer service I have waited over 3 months. Maybe they Sent but their delivery contractors are thieving or they just haven't sent ”

- Anonymous

“ Delivery times are not at all what is promised when you are ordering. It would be fairer not to promise delivery in 1-3 days when its actually more than one week. ”

- Anonymous

“ It is impossible to undo a choice, for example (I chose home delivery but didn't realize there was an extra charge, so I tried to change it back to standard delivery, but it was impossible, even after I cancelled the order and made a new one). ”

- Catherine

Zalando SE Reviews

Delivery - Average