Zalando SE Reviews

“ Zalando is the One of the worst liars and worst service, what you see online sales it says 3 days delivery meaning it’s 3 months delivery time. Price they charge for express service but delivery is not express but it’s just tortoise service. Forget about refunds you never ever get it. Avoid avoid. ”

“ The first time it happened, I was convinced that the delivery company stole some of my items before sending it back but it happened 2 more times. ”

“ Reason for the return: They could not locate the delivery address. ”

“ Orders Sent payment nothing was delivered, they said it had been absolutely terrible customer service I have waited over 3 months. Maybe they Sent but their delivery contractors are thieving or they just haven't sent ”

“ Delivery times are not at all what is promised when you are ordering. It would be fairer not to promise delivery in 1-3 days when its actually more than one week. ”

“ It is impossible to undo a choice, for example (I chose home delivery but didn't realize there was an extra charge, so I tried to change it back to standard delivery, but it was impossible, even after I cancelled the order and made a new one). ”

“ For the third time in a row, my goods have not been delivered. The post office says Zalando is giving the wrong address. I've written to support for the sixth time, but they haven't solved the problem. Every time they tell me to place a new order if I want to receive the goods. But every time the delivery error is repeated. I will try other sites, they are not customer-oriented at all. ”

“ I returned it to zalando using royal mail tracked and signed for delivery. ”

“ Late delivery 🤔My order took one week before arrival, I ordered on 9th May and it got delivered on 16th May.. meanwhile the delivery date was supposed to be between 11th-14th May.. ”

“ Late deliveries, poor customer service, late refunds, missing delivery update ”