Zalando SE Reviews

Name: Zalando SE
Rating: 3.21

3.2 Rating 200 Reviews

57 %

of reviewers recommend Zalando SE

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Metrics

3.2

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery times are not at all what is promised when you are ordering. It would be fairer not to promise delivery in 1-3 days when its actually more than one week.”

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Posted 1 month ago

“Late delivery 🤔My order took one week before arrival, I ordered on 9th May and it got delivered on 16th May.. meanwhile the delivery date was supposed to be between 11th-14th May..”

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Posted 2 years ago

“Your review counts! You reviewed www.zalando.co.uk Add photo Agnieszka Winkiewicz 1 review 2 stars: Poor Just now Still owed money 6 months after wrong item sent. I have used Zalando a few times before but it always takes a long time for everything to get done. My last order I got sent the wrong size and when I contacted them that i really wanted to have the item and it was on sale when i bought it they told me to just return it and that's it, i wasnt offered to be sent a replacement. The store which is one of the points where you can drop off the package couldn't take the package because their system wasnt working. Eventually i found a place where I could send the package back but i still haven't been returned the money owed me and it's been 6 months. I will definitely not use this website ever again.”

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Posted 3 years ago

“I will never buy from them again because they work with the SEUR delivery company, the most amateur service ever.So long”

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Posted 3 years ago

“Poor service, not giving refunds promised! Order no 10504008677136”

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Posted 4 years ago

“I PLACED 2 ORDERS, ONE WAS TO BE DELIVERED BEFORE XMASS AND THE OTHER JUST AFTER XMASS,NONE HAS BEEN DELIVERED TO DATE! I AM IN SPAIN AND ALL CUSTOMER SERVICE SEEM TO DO IS GIVE ME A DISCOUNT VOUCHER AND TELL ME THEY WILL CONTACT PUNTO CELERITAS BUT NO ONE HAS GOTTEN BACK TO ME.THIS IS THE FIRST TIME USING ZALANDO THAT I HAVENT RECEIVED MY PACKAGE WITHIN 5 DAYS OF ORDERING IT.I AM HIGHLY DISAPPOINTED AND SO FREAKIN FRUSTRATED!PREVIOUSLY THEY USED A DIFFERENT COMPANY TO DELIVER AND I NEVER HAD A PROBLEM WITH ENVIALIA,NOW IM JUST FREAKIN FRUSTRATED!”

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Posted 6 years ago

“He hecho un pedido hace 10 días y aun no sé cuando llegará seguro, y necesitaba los zapatos para una boda este sábado. Tendré que comprar otros y devolver los de zalando cuando lleguen...”

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Posted 6 years ago

Zalando SE is rated 3.2 based on 200 reviews